Susan M Johnson
Riverdale,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the security industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Site Supervisor - Data Bank - ATL1
Allied Universal Security
04.2021 - Current
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Completed shift handover reports and debriefed next shift upon arrival.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Secured high-value assets through diligent monitoring of storage areas and adherence to strict protocols.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Performed routine maintenance checks on security equipment to ensure functionality and readiness.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Trained security workers on site-specified procedures.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed team schedules to provide effective security coverage for building needs.
Security Site Supervisor
G4S Secure Solutions USA
04.2005 - 04.2021
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Completed shift handover reports and debriefed next shift upon arrival.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Secured high-value assets through diligent monitoring of storage areas and adherence to strict protocols.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Recorded incident reports with detailed accounts of occurrences.
- Implemented access badge system, improving tracking of personnel movement within the facility.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed security staff rotation for position coverage on breaks.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
Education
Studied Physical Education - Physical Education
Brigham Young University - Hawaii
La'ie, HIStudied Business Administration - Business Administration
American Intercontinental University
AtlantaHigh School Diploma -
Kahuku High School
Kahuku, HI05.1983
Skills
Employee Relations
Documentation And Reporting
Relationship building and management
Audit Compliance
Team Leadership
Staffing and scheduling
Access Control
CCTV Monitoring
Dispatch
Interpersonal Communication
Personnel Supervision
Fire Prevention and Safety
Access systems and patrol
Alarm systems
Asset Protection
Security audits
Daily incident reporting
Flexible and Adaptable
MS Office
Microsoft Office
Safety and security procedures
Certification
Lisa Belcher Atlanta, Ga. (404) 732-7064 Friend - 20 years
Mary Bass Atlanta, Ga. (404) 664-1431 Friend - 20 years
Lakisher Riggins Jonesboro, Ga. (678) 396-1197 Friend - 7 years
Timeline
Security Site Supervisor - Data Bank - ATL1
Allied Universal Security
04.2021 - Current
Security Site Supervisor
G4S Secure Solutions USA
04.2005 - 04.2021
Studied Physical Education - Physical Education
Brigham Young University - Hawaii
Studied Business Administration - Business Administration
American Intercontinental University
High School Diploma -
Kahuku High School
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