Windows
SUSANNA AVILA
PBX OPERATOR
Sherman,TX
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Able to multi-task with ease and proritize needs under pressure. Responds to all hospital alarms and emergency codes per protocol in a professional manner. Self-starter, motivated as as independent worker as well as interpersonal skill adept in a teamwork environment. Bilengual with speaking, reading and writing skills in Spanish. Looking for a company the will provide me the opportunity for growth wherever that may lead.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
PBX Switchboard Operator
Wilson N. Jones Regional Medical Center
Sherman, TX
09.2019 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Maintained accurate records of calls placed and received.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Received incoming calls and paged individuals and departments over PA system.
- Operated digital paging system to notify recipients of incoming calls.
- Connected callers with appropriate professional, department or business.
Unit Clerk
Wilson N. Jones Regional Medical Center
Sherman, TX
09.2019 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Obtained and organized medical records for office visits and scheduled labs.
- Answered multi-line telephone system, provided information and directed calls.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Arranged discharges and patient transportations.
- Charted vital signs and added telemetry strips to charts.
- Interacted with customers by phone, email or in-person to provide information.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Provided clerical support, addressing routine and special requirements.
- Prepared admissions charts.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Implemented mckesson for digitizing and organizing over 15 patient's medical records each day.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Kept detailed records of office inventories and placed $[Amount] orders for more supplies.
- Collaborated with assistants and [Type] doctors to prepare and set up rooms with adequate supplies and equipment.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Sterile Processing Technician
Wilson N. Jones Regional Medical Center
Sherman, TX
09.2019 - Current
- Ordered and restocked supplies for decontamination and surgical areas.
- Recorded biologicals and test results.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Identified parameters and sterilization method required for each item to be sterilized.
- Inspected sterile package integrity prior to distribution.
- Verified and maintained proper documents and records for sterilization.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Nursing Assistant
Wilson N. Jones Regional Medical Center
Sherman, TX
09.2019 - Current
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Surgical Technologist Student
Parkland Memorial Hospital
Dallas, TX
01.2019 - 06.2022
- Kept detailed records of post-operative instrument reconciliations and overall care procedures.
- Maintained documentation of post-operative instrument reconciliations and protocols for quality care.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Projected best-in-class care standards by achieving training initiatives for new surgical team members and aligning [Type] procedures for optimal efficiency.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Sterilized instruments and equipment for specific procedures and arranged for surgeons.
- Provided scrubbing surgical assistance and support to surgeons during general, gynecology, genitourinary, orthopedic, neurosurgery and plastic surgery procedures.
- Worked with vendors for speedy procurement of services and equipment.
- Handled numerous sanitization tasks for surgical sites by cleaning and sterilizing, maintaining supply inventories and organizing items effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to social distancing protocols and wore mask or face shield.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Associate of Applied Science - Surgical Technology
El Centro College
Dallas, TX 08.2014 - 06.2019
No Degree - N/A
Grayson College
Denison, TX 05.2001 -
High School Diploma -
Sherman High School
Sherman, TX 09.1993 - 05.1996
Skills
Switchboard management
Telephone reception
Search directories
Professional communication
Telecommunications
Dependable and Responsible
Training and Development
Critical Thinking
Good Telephone Etiquette
Active Listening
Teambuilding
Works well under pressure
Communicates in English and Spanish
Software
Excel
Pulse
Mckesson
Mitel Connect
Paragon Inqury
Google Voice
Timeline
PBX Switchboard Operator
Wilson N. Jones Regional Medical Center
09.2019 - Current
Unit Clerk
Wilson N. Jones Regional Medical Center
09.2019 - Current
Sterile Processing Technician
Wilson N. Jones Regional Medical Center
09.2019 - Current
Nursing Assistant
Wilson N. Jones Regional Medical Center
09.2019 - Current
Surgical Technologist Student
Parkland Memorial Hospital
01.2019 - 06.2022
Associate of Applied Science - Surgical Technology
El Centro College
08.2014 - 06.2019
No Degree - N/A
Grayson College
05.2001 -
High School Diploma -
Sherman High School
09.1993 - 05.1996