Susanna Baez
Riverdale Park,MD
Summary
Experienced Security Supervisor with background in a variety of security settings. Strengths include development and implementation of security policies, procedures, and protocols to ensure safety. Skilled in teamwork, communication, problem-solving, and crisis management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Relationship Manager
PNC Bank
College Park, MD
09.2022 - Current
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
- Proficient in de escalating situations with individual who are angry or agitated and coming to a consensual agreement without further issue.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Established strong client relationships to drive business development.
Security Officer
ICS Security
Baltimore, MD
05.2021 - 06.2022
- Proficient in handling stressful situations and complaints In addition to being trained in de escalation techniques.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained high levels of alertness throughout shifts.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Security Officer/Front Desk Agent
AIG
Manhattan, NY
08.2018 - 04.2021
- Handled urgent situations promptly to maintain a secure environment
- Identified safety risks and implemented corrective measures
- Monitored surveillance cameras and responded to suspicious activity.
- Confirmed visitor identification prior to granting entry into the building.
- Coordinated development and implementation of security protocols
Security Supervisor
Allied Universal Security Services
The Bronx, NY
03.2013 - 01.2018
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Monitored security operations to ensure compliance with established procedures and standards.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Investigated security breaches and took appropriate measures to minimize damage.
- Monitored and authorized employee and guest access.
- Monitored CCTV systems and responded to suspicious activity.
Loss Prevention Team Lead
Forever 21
New York, NY
10.2012 - 01.2014
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Implemented both individual and group training for executive and loss prevention personnel.
- Identified and reported security threats, reducing unsafe conditions or hazards.
- Used computers and software to generate concise reporting.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
Education
Bachelor of Business Management -
Lehman College of The City University of New York
The Bronx, NY06.2023
Associate of Science - in Criminal Justice
Hostos Community College of The City University of New York
The Bronx, NY06.2020
High School Diploma -
Harry S Truman High School
Bronx, NY06.2011
Skills
- People management
- Security personnel training
- Operations management
- Skilled in conflict resolution
- Investigative procedures
- Security team leadership
- Adaptability
- Critical thinking
- Interviews and interrogations
- Good judgment
- Assertive
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
First aid ,Cpr , AED American Red Cross
Emergency medical response team , Driver's License
Volunteer work
NYC triathlon
NY Fire department
NYPD police department
Assisted coach Truman’s track team
Timeline
Relationship Manager
PNC Bank
09.2022 - Current
Security Officer
ICS Security
05.2021 - 06.2022
Security Officer/Front Desk Agent
AIG
08.2018 - 04.2021
Security Supervisor
Allied Universal Security Services
03.2013 - 01.2018
Loss Prevention Team Lead
Forever 21
10.2012 - 01.2014
Bachelor of Business Management -
Lehman College of The City University of New York
Associate of Science - in Criminal Justice
Hostos Community College of The City University of New York
High School Diploma -
Harry S Truman High School