Susanna Balogh
Inverness,FL
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Ambitious professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient communication.
Overview
14
14
years of professional experience
Work History
Receptionist, Instructor
BellaAmeYoga
Ocala, FL
07.2020 - 01.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Receptionist
Advanced Dermatology Center
The Villages, FL
03.2017 - 03.2019
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Bartender
Beef 'O' Brady's
Ocala, FL
05.2015 - 07.2018
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Beef 'O' Brady's
Wildwood, FL
10.2012 - 02.2015
- Greeted frequent visitors by name and explained new promotions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Monitored bar inventory and promptly restocked low items before depletion.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
Bartender
Shamrocks
Floral City, FL
12.2009 - 08.2012
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Education
Associate of Arts - Accounting
College of Central Florida
Ocala, FL05-2018
Yoga Teacher Training - Yoga
Yoga Den
Jacksonville, FL03-2017
Associate of Arts - Business
College of Central Florida
Ocala, FL05-2015
High School Diploma -
Citrus High School
Inverness, FL05-2008
Skills
- Customer Service
- Credit Card Payment Processing
- Team Collaboration
- Adaptability
- Effective Communication
- Account Reconciliation
- Problem-Solving Abilities
- POS Systems and Ordering Platforms
- Sales and Upselling
- Excellent Communication
- Problem-Solving Aptitude
- Business Development Understanding
Languages
Hungarian
Native/ Bilingual
References
- Gio Acosta | Manager Akina Sushi | 352-464-3223
- Christina Russell | Owner O' Brady's | 352-402-0003
- Eszter Pusztai | Client Advisor Seacoast Bank | 352-201-8870
References
References available upon request.
Timeline
Receptionist, Instructor
BellaAmeYoga
07.2020 - 01.2024
Receptionist
Advanced Dermatology Center
03.2017 - 03.2019
Bartender
Beef 'O' Brady's
05.2015 - 07.2018
Bartender
Beef 'O' Brady's
10.2012 - 02.2015
Bartender
Shamrocks
12.2009 - 08.2012
Associate of Arts - Accounting
College of Central Florida
Yoga Teacher Training - Yoga
Yoga Den
Associate of Arts - Business
College of Central Florida
High School Diploma -
Citrus High School
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