Susanna Dass
Queens
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
Work History
Customer Service Cashier
Walgreens Boots Alliance
Rego Park
01.2024 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained an organized cash register area for effective operations.
Team Member
Dunkin' Donuts Franchising
Austin Street
10.2022 - 12.2022
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
- Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager
Agra Palace
Forest Hills
04.2022 - 09.2022
Waitress
Tawa Tandoori Restaurant
Jackson Heights
12.2015 - 04.2016
Home Health Aide
Personal Touch Home Health Care
Queen
04.2015 - 11.2015
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Cashier
Pizza La Boca
Jackson Heights
11.2014 - 04.2015
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked flexible schedule and extra shifts to meet business needs.
Babysitter
BabyCenter
Forest Hills
03.2012 - 01.2013
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Waitress
Mumbai Grill Restaurant
Jackson Heights
10.2011 - 12.2011
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Hostess
Bukhara Grill
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Education
Bachelor of Arts - English
Arts And Entertainment Management
New Delhi, IN 08.2010 - 03.2014
Bachelor of Arts - English
Jesus Mary College
New Delhi, IN 04.2000 - 05.2009
Skills
- Equipment Operation
- Cash Handling
- Cleaning
- Customer Service
- Clear Communication
- Workplace Safety
- Flexible Schedule
- Facility Cleaning
- Safety Understanding
- Positive Attitude
- Problem-Solving
- Area and Facility Cleaning
- Sales Expertise
- Lift [Number] Pounds
- Computer Skills
- Training and development
- Organizational skills
- Relationship building
Online Profile
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Timeline
Customer Service Cashier
Walgreens Boots Alliance
01.2024 - 08.2025
Team Member
Dunkin' Donuts Franchising
10.2022 - 12.2022
Assistant Manager
Agra Palace
04.2022 - 09.2022
Waitress
Tawa Tandoori Restaurant
12.2015 - 04.2016
Home Health Aide
Personal Touch Home Health Care
04.2015 - 11.2015
Cashier
Pizza La Boca
11.2014 - 04.2015
Babysitter
BabyCenter
03.2012 - 01.2013
Waitress
Mumbai Grill Restaurant
10.2011 - 12.2011
Bachelor of Arts - English
Arts And Entertainment Management
08.2010 - 03.2014
Bachelor of Arts - English
Jesus Mary College
04.2000 - 05.2009
Hostess
Bukhara Grill