Susanna De La Rosa
Yonkers,NY
Summary
Seasoned Food Service Manager adept at optimizing department operations by maximizing efficiency, performance and cost controls. Strong communicator and strategic planner with excellent conflict management abilities. Built exceptional rapport with vendors to support consistent and favorable inventory replenishment.
Overview
14
14
years of professional experience
Work History
General Manager of Food Service
Sweetgreen
New York, NY
01.2023 - Current
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Analyzed sales data to identify opportunities for growth.
- Trained and mentored up to 30 new employees each quarter.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
District Manager
Stickys finger joint
New York, NY
07.2021 - 12.2022
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Collaborated with Director of operation to improve performance and grow sales.
- Drove district growth through program quality, sales initiatives and customer service.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coached, developed and motivated team to achieve revenue goals.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
General Manager
Stickys finger joint
New York, NY
10.2019 - 07.2021
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Recruited, interviewed and hired qualified staff for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
Shake Shack
Yonkers, NY
01.2014 - 09.2019
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Coached and developed store associates through formal and informal interactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Assistant Store Manager
Rite Aid
The Bronx, NY
01.2010 - 12.2012
- Handled scheduling for store shifts to achieve adequate staffing.
- Implemented campaigns and promotions to help with developing goods and services.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained inventory by checking merchandise to determine levels.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
Christopher Columbus
The Bronx, NY01-2003
Skills
- Team Development
- Problem-Solving
- Health Code Compliance
- Back of House Management
- Scheduling
- Profit and Loss
- Inventory Management
- Sales Planning
- Operations Management
- Customer Service
- Payroll Administration
- Performance Improvement
- Recruitment
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
General Manager of Food Service
Sweetgreen
01.2023 - Current
District Manager
Stickys finger joint
07.2021 - 12.2022
General Manager
Stickys finger joint
10.2019 - 07.2021
Assistant Store Manager
Shake Shack
01.2014 - 09.2019
Assistant Store Manager
Rite Aid
01.2010 - 12.2012
High School Diploma -
Christopher Columbus
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