Susanna Garcia
Phoenix,Arizona
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Tempe St. Luke's Hospital
Tempe, AZ
01.2010 - Current
- Train new hires on proper patient access protocols, procedures and customer service skills.
- Performed daily audits of patient accounts to ensure accuracy of information entered into system.
- Register patients by completing face-to-face interviews to obtain demographic and insurance information.
- Obtain necessary signatures for privacy laws and consent for treatment.
- Communicate financial obligations to patients and collect fees at time of service.
- Assemble registration paperwork and place identification bands on patient.
- Participate in training sessions to stay updated on healthcare policies and registration software.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Utilize hospital systems to update patient records, ensuring accuracy and completeness.
- Maintain confidentiality of all patient information in accordance with HIPAA regulations.
- Answer phones promptly in a professional manner.
- Actively participating in team meetings and training sessions.
Skills
- Multitasking and Organization
- HIPAA Compliance
- Patient Registration
- Customer Service
- Information Collection
- Teamwork and Collaboration
- Professional Demeanor
Languages
Spanish
Limited
References
References available upon request.
Timeline
Patient Access Representative
Tempe St. Luke's Hospital
01.2010 - Current
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