Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Susanna Graciano Padilla

Sacramento,CA

Summary

Dynamic Barista Shift Supervisor at Dutch Bros with proven leadership and exceptional customer service skills. Expert in scheduling coordination and machine operation, ensuring efficient workflows and high satisfaction levels. Recognized for helping and motivating staff, while maintaining cleanliness and accuracy in cash handling. Committed to enhancing team performance and customer experiences.

Overview

5
5
years of professional experience

Work History

Barista Shift Supervisor

Dutch Bros
07.2023 - Current

Monitor the breaks of other employees on shifts.

Supervise daily operations to keep a consistent workflow.

Coach and train baristas, as well as use different types of machinery.

Write out rotation boards that align with peak hours and service efficiency.

Resolve customer complaints and maintain high satisfaction levels.

2 years of experience, and more.

Hagens Orange Freeze

Toy Hagen
11.2020 - 06.2023

This job included me being a cashier, having to interact with customers, make and serve ice cream and cook food. I worked at this job for almost three years as a shift supervisor and a cook.

Education

Associate of Arts - Hospitality Management

American River College
Sacramento, CA
05-2027

Skills

  • Cleanliness maintenance
  • Cash handling accuracy
  • Drink preparation speed
  • Leadership
  • Customer Service
  • Staff Motivation
  • Machine Operation
  • Scheduling Coordination
  • Adaptability
  • Attention to Detail

Accomplishments

I have been the captain of both my club and college soccer teams. After that I moved on to coach soccer for two years and do private trainings on the side. I take pride in these accomplishments because they are both things that I am passionate about and have assisted me in my leadership and time management skills.

Timeline

Barista Shift Supervisor

Dutch Bros
07.2023 - Current

Hagens Orange Freeze

Toy Hagen
11.2020 - 06.2023

Associate of Arts - Hospitality Management

American River College

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