Susanna Hillsman Tilden
Warrensburg,MO
Summary
Dynamic professional with extensive experience at the State of Missouri Child Support Enforcement, excelling in customer relations and documentation management. Proven ability to lead training sessions and enhance service delivery, demonstrating strong attention to detail and effective communication skills. Committed to achieving positive outcomes for clients and teams alike.
Overview
19
19
years of professional experience
Work History
Community Support Specialist
Compass Health Network
Warrensburg, Misouri
09.2024 - 04.2025
- Coordinated access to community resources, enhancing client support and service delivery.
- Developed individualized care plans addressing diverse client needs through collaboration.
- Facilitated group sessions promoting social skills and fostering peer interactions.
- Collaborated with multidisciplinary teams to ensure comprehensive support for all clients.
- Documented client progress and maintained accurate case records consistently.
- Provided crisis intervention and de-escalation techniques during challenging situations.
- Educated clients on available community programs and support services.
- Conducted outreach efforts engaging potential clients and increasing program awareness.
Benefit Program Technician
State of Missouri Child Support Enforcement
09.2022 - 09.2024
- Facilitated training sessions to enhance call center staff's customer service skills.
- Assessed child support enforcement applications through Family Support Division.
- Documented telephone interactions with Family Support Division to maintain precise records.
- Enhanced client communication by conducting ARC calls, boosting service delivery.
Relay Operator II
System One/Alstom Transportation
06.2018 - 09.2022
- Build, adjust and test B1 and B2 relays for the Railroad.
- Including soldering, operating machinery to produce parts used to build B1 and B2 relays, reading wiring blueprint schematics to wire B2 relays, and enter data entry into internal system, Roc On, E Temptation, and Flex Net Portal.
- Maneuver internal software system, Enovia, in order to look up work orders, internal documentation for wiring schematics for projects, and request parts from the appropriate department to build relays.
- Proficient in Microsoft Office, Excel, Teams, Outlook, Zoom.
Integrated Health Specialist
Pathways Behavioral Health
02.2018 - 07.2018
- Provided case management services to individuals with dual diagnosis of Mental Health diagnosis', physical disabilities, and Substance Abuse.
- Maintained electronic case files.
- Data entry and documentation of mental and medical health progress.
- Assisted clients with documentation and filling out applications for housing, Medicaid/Medicare, employment, EBT, and or Child Support Enforcement needs, Social Security/Social Security Disability.
- Entered Medicaid/Medicare billing authorizations for services provided to clients.
Children's Service Worker III
Children's Division Warrensburg
Warrensburg, USA
01.2007 - 12.2016
- Directed all protective placement, case management, parent education and family reunification activities.
- Interviewed clients individually and with families to determine which services would best address their needs.
- Communicated with medical and mental health providers with regards to client's medical and mental health status and diagnosis.
- Wrote petitions, court reports, case plans, Written Service Agreements for families, and other legal documents.
- Constructed and maintained electronic and hard copy case files.
- Approved authorizations for the purchasing of child clothing vouchers, foster care provider expense reports/reimbursements, and mileage reimbursement.
- Arranged transportation for children for family visitation and medical/mental health appointments.
- Case management/supervision to up to approximately 20 families at one time.
Civilian Detention Officer
Johnson County Sheriff's Department
Centerview, USA
10.2006 - 01.2007
- Verified warrants, conducted searches and fingerprinted inmates.
- Signed in all visitors and completed appropriate visitation log forms.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Maintained communications with all other areas of the facility at all times.
- Maintained daily logs of shift activity.
Education
Bachelor of Science - Criminal Justice/English minor
University of Central Missouri
Warrensburg, MO05.2007
Skills
- Attention to detail
- Written and oral communication
- Expense management
- Foster care payment processing
- Software proficiency
- Documentation management
- Customer relations
- Project leadership
- Meeting coordination
- Facilitation skills
- Team collaboration
- Dependability
References
Available upon request.
Timeline
Community Support Specialist
Compass Health Network
09.2024 - 04.2025
Benefit Program Technician
State of Missouri Child Support Enforcement
09.2022 - 09.2024
Relay Operator II
System One/Alstom Transportation
06.2018 - 09.2022
Integrated Health Specialist
Pathways Behavioral Health
02.2018 - 07.2018
Children's Service Worker III
Children's Division Warrensburg
01.2007 - 12.2016
Civilian Detention Officer
Johnson County Sheriff's Department
10.2006 - 01.2007
Bachelor of Science - Criminal Justice/English minor
University of Central Missouri