SUSANNA LYNN OLIVER
15130 Brookhurst St Apt#5 Westminster,CA
Summary
Compassionate Caregiver possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Caregiving/Caretaking and Customer Service. Collaborative team player with strong clinical and interpersonal skills. Available 40+hours per week, weekends and evenings. Strong ethic, Respectful, loyal, hardworking individual determined to succeed in any field. Can adapt to any environment that requirement that requires my assistance.
Overview
21
21
years of professional experience
Work History
Property Manager
Public Storage
Santa Ana, CA
05.2022 - Current
- Managed property operations, ensuring maintenance and tenant satisfaction.
- Developed and implemented leasing strategies to enhance occupancy rates.
- Oversaw financial performance, including budgeting and expense management.
- Coordinated vendor relationships to maintain high service quality standards.
- Conducted regular property inspections to identify improvement opportunities.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Private Caregiver/Caretaker
Everett P Fisher/ Three Affiliated Tribes
Temecula, CA
06.2011 - 11.2017
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted disabled clients to support independence and well-being.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client well-being.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided compassionate support to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal care tasks, promoting dignity and independence.
- Developed tailored care plans based on individual client needs and preferences.
- Coordinated communication between healthcare professionals and family members for seamless care delivery.
- Monitored client health status, reporting changes to appropriate medical personnel promptly.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
Telemarketing Sales Representative
LIT Gourmet Food Services LLC
Bellflower, CA
07.2004 - 11.2006
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in internal database.
- Answered calls, took messages and transferred calls to correct individuals.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 100 outbound and inbound calls per day.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Escalated concerns or advanced problem calls to management staff.
- Opened new accounts and documented personal, demographic and payment information in system.
- Set up appointments with interested customers according to schedule availability.
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services, membership details, and purchase advantages.
Education
Cosmetology - undefined
Paul Mitchell The School
Costa Mesa, CA06.2009
High School Diploma - undefined
Western High School
Anaheim, CA06.2004
Skills
- Supportive Personality
- Ability to Lift Clients
- Problem Identification
- Client Records Management
- Attentive to People
- Care Planning
- Critical Thinking
- Bedside Care
- Household Cleaning
- Social Perceptiveness
- Clear Communication
- Multi task
- FLUENT UNDERSTANDING SPANISH SPEAKER
LANGUAGES
Spanish
Limited Working
Accomplishments
Manager of the Month & Property of the Region(property 07102) 2025 for Public Storage
Timeline
Property Manager
Public Storage
05.2022 - Current
Private Caregiver/Caretaker
Everett P Fisher/ Three Affiliated Tribes
06.2011 - 11.2017
Telemarketing Sales Representative
LIT Gourmet Food Services LLC
07.2004 - 11.2006
Cosmetology - undefined
Paul Mitchell The School
High School Diploma - undefined
Western High School