Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Susanna Reese

Atlanta,GA

Summary

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. A leader in team environments and excels alone. Proven ability to listen attentively, solve problems and create high-quality professional relationships with all customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lifestyle Consultant

Massage Heights
01.2024 - Current
  • Greet Guests and Members with warm, welcoming, and positive energy
  • Present/sell membership programs to new Guests
  • Answer phones with fantastic phone etiquette, including upbeat tone and articulation
  • Schedule appointments, check Guests and Members in and out, and collect payments
  • Retain Members by providing an excellent client experience
  • Work efficiently in a fast-paced environment
  • Providing a top-tier, Five-Star experience to our valued Guest.

Lead Sales Associate/Key Holder

SweatHouz Infrared Sauna Studio
08.2022 - 05.2024
  • Lead the team in sales alongside the Studio Manager and your team to achieve studio specific goals
  • Mindbody POS system
  • Provide high-level customer service and exceptional hospitality to clients, handling client issues and concerns in a positive and timely manner
  • Scheduling patients and clients for various appointments
  • Greet members and guests promptly, enthusiastically, and with a smile creating a friendly and positive entrance in the studio
  • Conduct telephone inquiries/ follow up calls/ customer care calls
  • Responsible for accurately processing credit card transactions
  • Maintain a clean studio at all times, both front of house, sauna suites and back of house
  • Responsible for supporting some studio-level purchasing, receiving, and supply inventory.

Studio Manager

Orangetheory Fitness
05.2021 - 08.2022
  • Work collaboratively with sales team to improve the studio's overall effectiveness and efficiency and take responsibility to ensure superior customer service
  • Lead the studio in membership sales and meet monthly goals
  • Assist in launching new McCormick location (including pre sales and B2B events)
  • Orange Book lead assignment and management/ monitor and follow up with missed guests
  • Manage trouble-shooting and RMA process for HRM
  • Manage social media (Instagram, Facebook, Ticktock)
  • Hiring, onboarding and training of all studio staff
  • Drive the Studio's daily, weekly, and monthly membership goals
  • Process freezes / cancels and manage tracker
  • Scheduling and bi-weekly payroll.

Lead Sales Associate

Orangetheory Fitness
04.2019 - 05.2021
  • Reports to and communicates directly with Assistant Studio Manager and Studio Manager
  • Conducts telephone inquiries/follow up calls/customer care calls
  • Meet individual and team sales goals, assisting in OTF West Loop's member count growth
  • Leads OTF studio previews with prospects and/or fitness program holders.

Swim Coach/ Deck Ambassador

British Swim School
09.2018 - 04.2019
  • Ensure proper set-up, maintenance and breakdown of on-site marketing and merchandising at poolside and throughout the property/ Teach children and adults to become safe swimmers in a fun environment
  • Manage class schedule, attendance, lesson board and report attendance.

Education

Bachelor's - Sports Management

Howard University
Washington, DC
05.2020

Skills

  • Management
  • Excellent Communication skills
  • Community Resources
  • Relationship Building
  • Product Knowledge
  • Strong Work Ethic
  • Self Motivation
  • Analytical Skills
  • Customer Service
  • Teamwork and Collaboration
  • Effective Communication
  • Sports coaching
  • Organizational skills
  • Social media management
  • Direct sales
  • B2B marketing
  • Pre-sales
  • Front desk (6 years)
  • Customer service (8 years)
  • Guest services (6 years)
  • Hospitality (4 years)

Certification

  • CPR/AED, 01/01/23, 01/01/24
  • Lifeguarding/First Aid/CPR/AED, Present

Additional Information

Alpha Phi Omega National Service Fraternity (Fall 2016- Present) Programming Chair (Fall 2017- June 2018), Howard University Swimming and Diving - D1 Athlete and Community Service Chair (Fall 2016- Spring 2018), Pretty Girls Sweat Fitness Organization (Fall 2016- Present) Vice President (Fall 2017- Spring 2019)

Personal Information

Title: Customer Service, Health & Wellness Manager/ Sales

Timeline

Lifestyle Consultant

Massage Heights
01.2024 - Current

Lead Sales Associate/Key Holder

SweatHouz Infrared Sauna Studio
08.2022 - 05.2024

Studio Manager

Orangetheory Fitness
05.2021 - 08.2022

Lead Sales Associate

Orangetheory Fitness
04.2019 - 05.2021

Swim Coach/ Deck Ambassador

British Swim School
09.2018 - 04.2019

Bachelor's - Sports Management

Howard University

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Susanna Reese