Susanna Robinson
Mars Hill,NC
Overview
21
21
years of professional experience
1
1
Certification
Work History
CLERK
Asheville ABC Board
Asheville, NC
04.2018 - 01.2024
- Inventory/Shelf Management
- Work Point-of-Sale System
- Input and filled mix beverage orders for 100+ mix beverage customers/restaurants/bar managers/owners Count cash drawers as well as prepare nightly deposits
- Monthly inventory
- Handle customer transactions, requests and issues
Director, Child Support Enforcement Agency
Madison County Government
Marshall, NC
07.2004 - 08.2017
- Responsible for preparation/administering a yearly budget of up to and above $180k.
- Continuously monitor expenditure and revenue reports
- Implemented a more efficient workflow model to increase efficiency and promote higher levels of quality.
- Established a plan to improve service delivery and decrease time to establish new orders.
- Increased Self-Assessment scores to well over federal standards.
- Awarded cert of achievement for most improved in the percent of cases under order as well as most improved overall in incentives performance.
- Met with local business Liaison to discuss Self-Assessment, Federal time frames and updated ideas and resources to increase collection and distribution scores
- Prepare files and all other necessary financial data for quarterly, semi-annual and yearly audits
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting initial client/AP interviews
- Evaluate situations in order to properly make a plan to fulfill needs.
- Assess and resolve complaints and or issues.
- Assure compliance with all applicable standards and maintained accurate and updated files.
- Recruit, interview, and hire or sign up volunteers and staff.
- Report and review new information through NC National Directory of New Hires in order to set up wage withholdings and or medical support through various employers
- Prepare timesheets for all staff, full and part-time, for entire department to prepare for bi-weekly payroll
- Establish and maintain relationships with other agencies and organizations in community (e.g., NCDHHS, NC Department of Social Services and County Clerk of Court)
- Establish and oversaw administrative procedures to ensure that objectives (Which were put in place by a Board of Directors as well as upper management) were met
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Teller
State Employees Credit Union
Asheville, NC
02.2003 - 06.2004
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Education
1 Year At Technical Community College - General Studies
Asheville Buncombe Technical Community College
High School Diploma -
North Buncombe High School
Skills
- Court Proceedings
- Case Presentation
- Policy Interpretation
- Verbal and written communication
- Cultural competence
- Interpersonal
- Information confidentiality
- Document Preparation
- Data entry proficiency
Occupationallicensescertificates
- Notary Public Certificate, Asheville Buncombe Technical Community College, 02/2007
- Intro to Incident Command System, Emergency Management Institute, 08/2006
- ICS Single Resource/Action Incident, Emergency Management Institute, 08/2006
- NIMS National Incident Management System, Emergency Management Institute, 08/2006
- NRP National Response Plan, Emergency Management Institute, 08/2006
References
Available on Request
Certification
Notary Public
Timeline
CLERK
Asheville ABC Board
04.2018 - 01.2024
Director, Child Support Enforcement Agency
Madison County Government
07.2004 - 08.2017
Teller
State Employees Credit Union
02.2003 - 06.2004
1 Year At Technical Community College - General Studies
Asheville Buncombe Technical Community College
High School Diploma -
North Buncombe High School
Notary Public