Susanna Rusoff
Staten Island,NY
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with a lot of experience in customer service.
Overview
12
12
years of professional experience
Work History
Bank Teller
Santander Bank
05.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Assistant Manager
Taco Bell Restaurant
02.2021 - 04.2023
- Assisted management in opening of new locations.
- Worked alongside team members, helped with daily operations such as running the line, order taking, cleaning and shift running.
- Conducted inventory counts and truck orders.
Restaurant Manager
Qdoba
04.2012 - 01.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Education
No Degree - Business Management
SUNY Empire State College
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Transaction Processing
- Listening and Comprehension
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Timeline
Bank Teller
Santander Bank
05.2023 - Current
Assistant Manager
Taco Bell Restaurant
02.2021 - 04.2023
Restaurant Manager
Qdoba
04.2012 - 01.2021
No Degree - Business Management
SUNY Empire State College
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