Susannah Cassell
Independence,OR
Summary
Enthusiastic Administrative Specialist dedicated to attention to detail and managing office operations with efficiency and grace. Excellent written and verbal communication skills. Fast-learner with a hunger to learn and perform new skills. Dedicated to positive customer service experiences and providing a positive experience with all customers and employees needing assistance.
Overview
5
5
years of professional experience
Work History
Administrative Specialist I
Polk County Developmental Disability Services
02.2022 - Current
- Created and delivered records and files to maintain document compliance.
- Assisted development and implementation of new administrative procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ran background checks for multiple entities and assisted with applications and credential renewal for Personal Support Workers and Caregivers.
Leasing Agent
Affinity Property Management
07.2019 - 01.2022
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
Invoicing Clerk
O'Brien Dental Lab
10.2018 - 07.2019
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Cross-checked purchase order, receiving report and invoice to validate invoice accuracy prior to shipping dental implants and equipment.
- Carefully packaged delicate dental items like crowns, implants, dentures, and dental models and die.
Education
Bachelor of Arts - Cinema Studies
University of Oregon
Eugene06.2018
Cybersecurity Certification
Google Professional Certificate
Coursera/Online01.2024
Skills
- Data Entry
- Desktop Publishing
- Employee Records Management
- Customer Relations
- Labor Control
- Report Analysis
Timeline
Administrative Specialist I
Polk County Developmental Disability Services
02.2022 - Current
Leasing Agent
Affinity Property Management
07.2019 - 01.2022
Invoicing Clerk
O'Brien Dental Lab
10.2018 - 07.2019
Bachelor of Arts - Cinema Studies
University of Oregon
Cybersecurity Certification
Google Professional Certificate
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