Susannah Cochran
Tallahassee,FL
Summary
Honest, dependable and conscientious college graduate seeking to pursue a masters degree in Higher Education to further advance in the field.
Overview
4
4
years of professional experience
Work History
Retention Coordinator
Florida State University
08.2023 - Current
- Responsible for coordination and delivery of academic support activities that encourage student retention by supporting course registration, academic engagement programs, and direct outreach. Develops multimedia resources and information campaigns to support students in learning and navigating course registration.
- Supports the Engage 100 and Freshmen Interest Group programs through course scheduling, maintenance, and enrollment tracking. Compiles and reports data measuring and analyzing results to refine and improve engagement course availability. Facilitates students' Engage 100 enrollments.
- Assisting with coordination of programming, administrative, and operational activities that support retention for first year students and transfer students.
- Serves as the organization advisor for Phi Eta Sigma (freshmen honor society).
- Promotes in developing and maintaining partnerships throughout the University to attain departmental goals and objectives. Serves as a liaison between the Office of Retention and the FSU community. Provides support with Engage 100, special projects, research, and other assignments.
FANgineer
Seminole Hospitality
08.2023 - 11.2023
- Seasonal.
- Serve as goodwill ambassadors to individuals, families and companies that have purchased tickets in premium seating areas while maintaining operational policies in each space
- Acts as liaison between premium guests, catering staff, maintenance staff, custodial staff, Seminole Hospitality Directors, Seminole Boosters and FSU Athletics personnel.
- Host & Customer Service skills.
Lead Hostess
El Vaquero
07.2021 - 08.2023
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
Cantor
St. Aloysius Church
08.2020 - 11.2022
- Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest.
- Selected appropriate pieces to meet performance needs and showcase skills.
- Achieved desired tonal and harmonic balance by communicating clearly with musicians.
- Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
Inventory Cashier Specialist
Bennett's Apple Orchard
07.2019 - 12.2019
- Seasonal.
- Helped customers complete purchases, locate items.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Increased customer loyalty and retention
Education
Bachelor of Arts - Communication (Minors: History & Music)
Bowling Green State University
Bowling Green, OH08.2023
Skills
- Hospitality and Accommodation
- Flexible
- Interactive Communication Skills
- Active Listening and Communication
- Reading Comprehension
- Organization and Time Management
- MS Office
- Event Planning
Accomplishments
- Established "All Mules Matter" a program to assist those with special needs and disabled students at Bedford Public Schools in 2016.
- Served as Formal Chair for Chi Omega 2021-2022.
- Won "Best in Class" for the School of Communication and Media in the graduating class of 2023.
- Member of the Thespian Society since 2017.
Interests
Singing, Traveling, Reading, Baking.
Timeline
Retention Coordinator
Florida State University
08.2023 - Current
FANgineer
Seminole Hospitality
08.2023 - 11.2023
Lead Hostess
El Vaquero
07.2021 - 08.2023
Cantor
St. Aloysius Church
08.2020 - 11.2022
Inventory Cashier Specialist
Bennett's Apple Orchard
07.2019 - 12.2019
Bachelor of Arts - Communication (Minors: History & Music)
Bowling Green State University
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