Susannah Joly
Conway,SC
Summary
Lead Barista at Three Fins Coffee Roasters, renowned for exceptional guest service and innovative drink customization. Expert in espresso preparation and barista training, I consistently enhanced customer satisfaction through personalized beverages. Recognized for maintaining cleanliness standards and fostering a positive environment, I contributed to increased sales and a loyal customer base.
Overview
3
3
years of professional experience
Work History
Lead Barista
Three Fins Coffee Roasters
04.2021 - 07.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Light morning baking during opening shift. Key holder.
- participated in cupping classes and brewing method classes for quality control and flavor profiles.
- Used POS system to accurately enter orders and process payments.
- Trained new baristas in milk steaming technique and latte art.
- Bagging beans for retail and wholesale orders
Education
High School Diploma -
Cape Cod Technical High School
Harwich, MA05-2005
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Espresso preparation
- Drink customization
- Guest service
- Barista training
- Latte artistry
Timeline
Lead Barista
Three Fins Coffee Roasters
04.2021 - 07.2024
High School Diploma -
Cape Cod Technical High School
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