Susannah Owen
Prattville,AL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Cashier Assistant
JCPenney
Virginia Beach, VA
03.2023 - 05.2024
- Trained new staff on cashier procedures and customer service standards to enhance team performance and efficiency.
- Resolved customer complaints promptly, contributing to an overall positive store atmosphere and reputation for service excellence.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled online shipments and customer concerns regarding orders.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Cashier Assistant
JCPenney
Lynchburg, VA
12.2018 - 01.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Supervised opening and closing of store regularly.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Boosted employee morale with regular feedback sessions and recognition of hard work and dedication.
- Handled online department personally
Education
Bachelor of Science - Psychology
Regent University
Virginia Beach, VA12-2025
Skills
- Keyholder
- Team management
- Sales strategies
- Internal growth programs
- Strong leadership
- Sales analysis
- Willingness to learn
- Problem-solving
- Teamwork and collaboration
Timeline
Cashier Assistant
JCPenney
03.2023 - 05.2024
Cashier Assistant
JCPenney
12.2018 - 01.2023
Bachelor of Science - Psychology
Regent University