Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Susanne Anderson

Akron,OH

Summary

Dynamic leader and skilled communicator, adept in staff training and development, with a proven track record at Akron Children's Hospital. Excelled in enhancing food safety and sanitation, leading to significant improvements in service delivery and patient care. Expert in cash handling and team development, consistently achieving operational excellence and exceeding employer expectations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

ER Registrar

Akron Children's Hospital
07.2023 - Current
  • Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
  • Served as a liaison between patients, families, and medical staff, fostering clear communication during critical moments.
  • Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
  • Collaborated with medical staff to ensure timely treatment for critically ill patients.
  • Assisted in the implementation of new electronic health record system, optimizing workflow and data accuracy.
  • Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.

Food Service Team Leader

Akron Children's Hospital
09.2018 - 07.2023
  • Supervised and trained personnel in high-quality operations.
  • Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
  • Oversaw daily cash handling procedures to ensure accuracy in financial transactions and minimize losses due to errors or thefts.
  • Improved customer satisfaction by efficiently managing food service operations and addressing guest concerns promptly.
  • Created positive dining experiences for customers by fostering a welcoming atmosphere that encouraged repeat visits.
  • Managed inventory levels effectively, minimizing waste while ensuring availability of key ingredients for popular dishes.
  • Reduced wait times for guests with efficient food preparation methods and effective front-of-house communication strategies.
  • Enhanced team productivity by providing ongoing training, coaching, and support to staff members.
  • Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
  • Maintained a safe and sanitary work environment by enforcing strict adherence to health codes, regulations, and best practices.
  • Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled food costs and managed inventory.
  • Served consistent portions following recipes and control standards.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Supervised food presentation and plating to enhance visual appeal.
  • Championed sustainability initiatives within the food service team, including reducing energy consumption, water usage, and overall waste production.

Cafeteria Worker

Akron Children's Hospital
02.2015 - 09.2018
  • Cleaned and sanitized surfaces, tools and equipment.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
  • Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
  • Maximized food safety by consistently following proper food handling procedures and storage guidelines.
  • Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
  • Served food according to temperature, safety and presentation guidelines.
  • Supported inventory management efforts by conducting regular counts and reporting discrepancies to supervisors promptly.
  • Provided exemplary service to students, staff, and visitors.
  • Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
  • Reduced food waste through careful portion control and monitoring product expiration dates.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted with bussing tables and cleaning up spills.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Front End Manager

Giant Eagle
08.2007 - 12.2014
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Evaluated employee performance and made recommendations for improvements.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Prepared weekly employee work schedules to meet operational needs.
  • Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
  • Recorded financial transactions and performed account reconciliations.
  • Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
  • Reviewed financial reports and trend forecasts.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Associate of Business - Culinary Arts

Stark State College
Canton, OH
05.2026

Certificate of Completion - Certified Dietary Manager

University of North Dakota
Grand Forks, ND
12.2022

Skills

  • Leadership Qualities
  • Food safety knowledge
  • Sanitation and Cleanliness
  • Staff Training and Development
  • Task Delegation
  • Food presentation
  • Health and safety compliance
  • Allergen awareness
  • Food Preparation
  • Team Development
  • Portion Control
  • Cash Handling

Certification

  • ServSafe Certification Level II Training - EXP 05/09/2029

Additional Information

I have completed the Certified Dietary Manager course through the University of North Dakota however I have not sat through the national exam yet.


I am a member of the ANFP (The Association of Nutrition and Foodservice Professionals), Summit County NAMI, and the Ohio Chapter of Suicide Prevention/Awareness.

Timeline

ER Registrar

Akron Children's Hospital
07.2023 - Current

Food Service Team Leader

Akron Children's Hospital
09.2018 - 07.2023

Cafeteria Worker

Akron Children's Hospital
02.2015 - 09.2018

Front End Manager

Giant Eagle
08.2007 - 12.2014

Associate of Business - Culinary Arts

Stark State College

Certificate of Completion - Certified Dietary Manager

University of North Dakota

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Susanne Anderson