As - Anthropology
Central New Mexico Community College
Albuquerque, NM
SUSANNE COOKTYNDALL
Mesa,Az
Summary
Healthcare professional with 12+ years of experience across multiple roles, including HUC, PCT, and MA. Certified as a National telemetry technician and BLS provider, with additional qualifications in health wellness, public safety and suicide prevention. Proven ability to train others in basic arrhythmia interpretation and policy adherence. Actively pursuing further education in Global Health at Arizona State University. Willingness to travel for career opportunities and advancement.
Education
Medical Assistant
Carrington College
Albuquerque, NMHigh School Diploma -
SIATech Charter School/Albuquerque Job Corps
Albuquerque, NMAssociate of Science - Global Health
Arizona State University
Tempe, AZOverview
13
13
years of professional experience
Work History
Traveling telemetry technician
AMN travel healthcare – Kaiser Permanente
05.2025 - 09.2025
- Maintained new admissions and discharges while verifying accurate patient information.
- Monitored telemetry systems to observe cardiac rhythms and identify arrhythmias while reporting cardiac ectopy to emergency department staff.
- Trained new hires as a preceptor on Nihon Khoden monitoring system.
- Conducted thorough observation of telemetry data for accurate rate identification.
Traveling telemetry technician
Aya Healthcare- work disruption
02.2025 - 02.2025
- Conducted observations of telemetry systems for accurate cardiac rhythm and arrhythmia identification.
- Managed patient admission and discharge processes with detailed record-keeping.
- Promptly reported instances of cardiac ectopy to emergency department teams.
- Employed Mindray monitoring system to streamline patient monitoring protocols.
Traveling telemetry technician
Cynet Healthcare- Dignity Health
10.2024 - 02.2025
- Oversaw telemetry observation for cardiac rhythm analysis and arrhythmia detection.
- Interpreted EKG results every four hours, reviewing ST segments and rhythm patterns.
- Facilitated patient admissions and discharges while maintaining accurate documentation of cardiac ectopy.
- Alerted medical team using Vocera, Epic Production Hyperspace, and ASCOM for timely interventions.
Traveling telemetry technician
Total Med healthcare- Spirit St. Francis
03.2024 - 07.2024
- Conducted regular telemetry monitoring to identify cardiac rhythms and arrhythmias accurately.
- Executed EKG interpretations every four hours, analyzing key metrics such as PRI, QRS, and rhythm.
- Managed patient admissions and discharges while documenting relevant information in charts.
- Communicated findings of cardiac ectopy promptly to designated staff via Vocera and Epic Production Hyperspace.
Telemetry technician/ dispatcher
Texas Health Resources- Mission Control
05.2022 - 12.2023
- Managed telemetry technology to admit and discharge patients efficiently.
- Monitored and charted cardiac ectopy, reporting findings to appropriate staff.
- Oversaw incoming calls as a Dispatcher.
- Executed NEDOCS reports to assess hospital census and overflow.
- Ordered midline and PICC lines, along with specialty beds for patient care.
- Monitored humidity and temperature levels throughout the hospital.
- Coordinated with security personnel to maintain safety of employees and patients.
- Announced emergencies including code blue, stroke codes, RRT, and fire alarms.
Telemetry technician
Cook’s Children Medical Center- Telemetry
05.2021 - 02.2023
- Monitored and interpreted pediatric telemetry data for cardiac ectopy reporting.
- Admitted and discharged pediatric patients, ensuring accurate documentation of care.
- Utilized Vocera and Epic Production Hyperspace for efficient communication with staff.
- Charted relevant patient information to support clinical decision-making.
Telemetry technician/unit secretary
Presbyterian Hospital- Telemetry department
08.2018 - 05.2021
- Facilitated smooth patient admissions and discharges, ensuring optimal customer service experience.
- Coordinated prescription faxing to pharmacy for prompt medication delivery.
- Utilized Vocera staff assignments for maintaining nurse assignments and enhancing team coordination.
- Monitored cardiac ectopy while documenting vital information.
- Conducted regular updates of patient census through Teletracking for reporting and operational needs.
- Operated multi-telephone line system, managing communications effectively across departments.
- Maintained comprehensive records in Epic Production Hyperspace to support clinical operations.
Registrar I
Presbyterian Hospital- Outpatient Admitting
04.2017 - 08.2018
- Performed data entry and maintained comprehensive medical records for patient care.
- Executed insurance verification processes to confirm patient coverage and benefits.
- Logged patient valuables during hospitalization, ensuring proper handling until discharge.
- Facilitated payment collection for services, enhancing revenue cycle integrity.
- Delivered outstanding customer service by greeting patients and addressing concerns promptly.
- Oversaw MRI/X-ray registrations in addition to pre-registration for new mothers.
- Reviewed consent forms with patients, ensuring clarity and compliance with procedures.
- Utilized Epic Production Hyperspace and OneSource systems to optimize workflow efficiency.
Telemetry Technician, PCT, HUC
UNM Hospital-Women’s Special Care, Inpatient
05.2015 - 04.2016
- Assisted mothers and newborns with activities of daily living (ADLs) and vital sign monitoring.
- Performed phlebotomy, EKGs, urinary catheter insertion and discontinuation, and bladder scans.
- Managed charting and documentation for mother/newborn care, including lab screenings and postmortem care.
- Monitored cardiac ectopy via telemetry, documenting and reporting findings effectively.
- Executed front office duties, managing a multi-telephone line system for patient inquiries.
- Facilitated patient admissions and discharges using Cerner Millennium Applications and Teletracking.
- Maintained inventory of medical supplies to ensure operational readiness.
- Provided exceptional customer service in fast-paced healthcare environments.
Telemetry Technician/PCT/HUC
UNM Hospital- Coronary Care Subacute
04.2013 - 05.2015
- Assisted cardiac patients with activities of daily living and monitored vital signs.
- Executed phlebotomy, EKGs, and urinary catheter procedures, ensuring patient comfort.
- Managed charting and documentation of patient information and lab results.
- Provided exceptional customer service in front office duties and multi-line phone systems.
- Monitored cardiac ectopy and reported findings accurately to healthcare teams.
- Utilized Cerner Millennium Applications and Teletracking for efficient patient admissions and discharges.
- Maintained inventory for medical supplies to ensure availability during procedures.
- Recognized as “I CARE” Employee of the Month, August 2013, for outstanding service.
Caregiver
Home Helpers
12.2012 - 03.2013
- Provided assistance with activities of daily living for clients.
- Managed light housekeeping and laundry tasks to maintain a clean environment.
- Executed errands efficiently to support client needs.
- Prepared nutritious meals tailored to dietary requirements.
- Planned engaging activities to enhance client well-being.
- Conducted glucose checks and monitored vital signs regularly.
- Facilitated communication between clients and healthcare providers as needed.
Medical Assistant (externship)
Health Care Partners
10.2012 - 12.2012
- Executed front desk operations to ensure efficient patient check-in and greeting.
- Delivered exceptional customer service by addressing patient inquiries and concerns.
- Facilitated procedure setup for pap smears, cyst removals, and wound care.
- Performed EKGs, phlebotomy, urinalysis, and pregnancy tests with precision.
- Conducted A1C, glucose, flu, and strep testing to aid in patient diagnosis.
- Administered vaccines to children and adults while adhering to safety protocols.
- Monitored vital signs and collected essential patient information including chief complaints and medication history.
Skills
- National telemetry technician certification 10/2025-10/2027
- American Heart Association BLS 08/2025-08/2027
- Medical assistant certification with EKG experience
- Preceptor experience for basic arrhythmia and interpretation, policy, and procedures
- Covid and flu vaccination
- Interview availability: Mon -Fri from 8 AM - 3 PM
Timeline
Traveling telemetry technician
AMN travel healthcare – Kaiser Permanente
05.2025 - 09.2025
Traveling telemetry technician
Aya Healthcare- work disruption
02.2025 - 02.2025
Traveling telemetry technician
Cynet Healthcare- Dignity Health
10.2024 - 02.2025
Traveling telemetry technician
Total Med healthcare- Spirit St. Francis
03.2024 - 07.2024
Telemetry technician/ dispatcher
Texas Health Resources- Mission Control
05.2022 - 12.2023
Telemetry technician
Cook’s Children Medical Center- Telemetry
05.2021 - 02.2023
Telemetry technician/unit secretary
Presbyterian Hospital- Telemetry department
08.2018 - 05.2021
Registrar I
Presbyterian Hospital- Outpatient Admitting
04.2017 - 08.2018
Telemetry Technician, PCT, HUC
UNM Hospital-Women’s Special Care, Inpatient
05.2015 - 04.2016
Telemetry Technician/PCT/HUC
UNM Hospital- Coronary Care Subacute
04.2013 - 05.2015
Caregiver
Home Helpers
12.2012 - 03.2013
Medical Assistant (externship)
Health Care Partners
10.2012 - 12.2012
Medical Assistant
Carrington College
As - Anthropology
Central New Mexico Community College
High School Diploma -
SIATech Charter School/Albuquerque Job Corps
Associate of Science - Global Health
Arizona State University