Susanne Garrett
Mannington,WV
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Established Nursing Supervisor with success integrating staff education resources and increasing QSA scores through CQIs. Experienced in interviewing, hiring, and mentoring valuable employees. Offering successful career history spanning more than 30 years.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nursing Supervisor
Option Care Health
12.2021 - Current
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Answered questions and addressed concerns from employees via email, phone and in person.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Educated patients and families on treatment procedures and answered questions for thorough home care plans.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Provided direct nursing care to patients when personnel was short-staffed.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Delegated tasks and provided leadership for 19 nurses and support personnel.
- Confidently directed overall operation of nursing services and patient care.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Established and continuously optimized unit schedules and individual work assignments.
Staff Nurse, Emergency Department
Fairmont Regional Medical Center
10.2010 - 02.2020
- Explained discharge instructions and arranged or confirmed transportation for patients not admitted to hospital.
- Assessed vital signs, collected detailed patient history and noted other signs of patient health to make rapid, informed decisions regarding next steps in patient care.
- Supported patients and family members with confident, soothing approach as they handled medical crises.
- Built rapport with patients and families to increase comfort level and enhance quality of medical history and relevant personal information.
- Performed diagnostic tests and assisted with medical procedures.
- Followed facility policies, OSHA safety rules and HIPAA regulations to maintain legal compliance.
- Prepared, administered, and documented medications and intravenous infusions on physician orders.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Infusion Nurse
Critchfield Specialty
01.2015 - 01.2020
- Administered IV fluids, medications and blood products through peripherally inserted central venous catheter to support long-term treatment for infections, cancer, or heart and kidney problems.
- Prepared chemotherapy doses and iron infusions for patient treatments as per physicians' orders.
- Remained current on advances in nursing care by participating in educational programs and oriented and educated new staff in nursing techniques and departmental procedures.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Monitored patient reactions after administering medications and IV therapies.
Nursing Manager
Hospice Care Corporation
01.2007 - 01.2010
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Bachelor of Science - Nursing
Mountain State University
Charleston, WV02-2009
Skills
- Patient treatment planning
- Patient services coordination
- Job performance evaluations
- Patient care oversight
- Clinical leadership
- HIPAA compliance
- Medication administration
- Policy enforcement
- Quality improvement
- Clinical quality improvement
- Proficient in Nurse Point, Pharma Point, Excel
- Staff development
- Staff scheduling
- Care planning
- Staff mentoring and coaching
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 19 staff members.
- Documented and resolved staffing issues which led to rebuilding a new team in Charleston WV .
- Achieved Increased QSA Scores by completing audits and training with accuracy and efficiency.
Certification
- Daisy Award Winner, Option Care - Jan. 2024
- ACLS,PALS, CPR Certified
Timeline
Nursing Supervisor
Option Care Health
12.2021 - Current
Infusion Nurse
Critchfield Specialty
01.2015 - 01.2020
Staff Nurse, Emergency Department
Fairmont Regional Medical Center
10.2010 - 02.2020
Nursing Manager
Hospice Care Corporation
01.2007 - 01.2010
Bachelor of Science - Nursing
Mountain State University
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