SUSANNE GASPERINI

• Providing quality service, with a positive and engaging personality
• Creation, preparation and service of complex classic crafted cocktails
• Maintaining quality and consistency of drink recipes while producing them at a fast-paced high volume
• Presenting and describing food and drink specials to guests with enthusiasm and appeal
• Quickly and efficiently serving each guest with enthusiasm
• Consistently using suggestive techniques, to create a satisfying and fulfilling experience for the guest
• Creation and preparation of fresh syrups, and spirit infusions
• Maintaining full knowledge of all products and promotions
• Carefully following safety and sanitation policies handling food and beverages
• Process of orders on a computerized Point of Sale system
• Managing bar revenues, ensuring that all patrons are billed and all cash properly accounted for
• Verifyingthat guests at the bar are of legal age
• Graciously declining service to intoxicated guests
• Always going The Extra Mile
• Flexible Schedule
• Consistently reliable
  

Developed and implemented supervised visitation services, for adults who are Court ordered to have supervised contact with children, within Dutchess and surrounding counties. Wrote and revised all program policies and best practices. Formulated short and long-term strategies, action plans, and solutions to address a wide variety of interpersonal problems between adults and estranged children. Consulted with judges, attorneys, therapeutic professionals, and the Supervised Visitation Network to continually improve services and strategies that identified and successfully addressed a wide range of risk factors. Oversaw the intake process for all new adult clients to prepare and guide them through services, and presented them with specific strategies to address estranged relationships with positive and supportive parenting styles. Met with all new child clients to prepare and comfortably ease them in to services. Successfully supervised and coordinated thousands of visits, and consistently maintained the safety and integrity of hundreds of children and adults at all times. Managed caseloads of up to 15 families at any given time. Prepared and supplied hundreds of thorough and accurate written reports to Courts, and other system professionals. Served as mentor and trainer to staff

• Experienced in Court testimony

Overall coordination of the Child Advocacy Center program, and its services, for the on-site Child Protective Services and law enforcement investigative team, and its multidisciplinary team.Provided support and assistance to alleged victims of child abuse, and their families, during investigations.Collected information for and maintained all case files, and program databases.Wrote program grants and reported on such grants to multidisciplinary teams, and local and state over-site boards.Surpassed revenue goals by initiating and managing grant performance objectives.Facilitated and coordinated the case review process.Identified and facilitated problem solving within the program, and cross-systems throughout the multidisciplinary team.

• Created and managed databases