Susanne Humphries
Gilbert,AZ
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Experienced Injury Claims Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering four years of experience and willingness to take on any challenge.
Overview
13
13
years of professional experience
Work History
Bodily Injury Claims Specialist
State Farm
Tempe, AZ
01.2018 - Current
- Implemented improvements in manual and electronic billing procedures.
- Completed onsite Xactimate estimates with photos and narrative reports.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Followed up with customers on unresolved issues.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Addressed average of 40 customer inquiries and complaints each week
Express Claims Associate
State Farm
Tempe, AZ
06.2015 - 01.2018
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
Store Manager
Home Depot
Oswego, IL
01.2009 - 04.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Completed point of sale opening and closing procedures.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
Associate of Science -
Illinois Valley Community College
Oglesby, ILSkills
- Settlement determinations
- Coverage assessments
- Accident investigations
- Claims
- Excellent administrative abilities
- Insurance coverage verification
- Interpersonal Communication
Timeline
Bodily Injury Claims Specialist
State Farm
01.2018 - Current
Express Claims Associate
State Farm
06.2015 - 01.2018
Store Manager
Home Depot
01.2009 - 04.2015
Associate of Science -
Illinois Valley Community College