Susanne Kolar
Helotes,TX
Summary
Dynamic Device Processing Supervisor with extensive experience in operational management and team development. Skilled in analyzing performance metrics and implementing process improvements, leading to enhanced productivity and customer satisfaction. Ready to leverage expertise to drive operational excellence.
Overview
20
20
years of professional experience
Work History
Sr. Device Processing Supervisor
MiniMed
San Antonio, Texas
07.2025 - Current
- Supervised daily processing operations to ensure efficient workflow and compliance.
- Trained new team members on standard operating procedures and safety protocols.
- Monitored equipment performance and communicated maintenance needs to management to support operational reliability.
- Coordinated with quality assurance to uphold product standards and minimize processing disruptions.
- Implemented process improvements to enhance operational efficiency and reduce delays.
- Communicated with cross-functional teams to resolve processing issues promptly.
- Analyzed production reports to identify workflow bottlenecks and enhance pre-production processes.
- Monitored production execution with established priorities to achieve optimal results.
- Identified root causes of problems impacting production throughput or quality output.
- Assessed employee productivity levels and provided feedback to maximize their potential.
- Collaborated with upper-level management in developing short-term and long-term plans for optimizing operational effectiveness.
- Developed and implemented strategies to improve production processes, reduce costs, and increase efficiency.
- Implemented corrective actions to prevent recurrence of similar issues.
- Ensured accurate and timely completion of all processing tasks.
Sr. Inside Sales Supervisor
Medtronic
San Antonio, Texas
11.2006 - 07.2025
- Supervised inside sales team, increasing customer engagement and satisfaction.
- Monitored sales metrics, identifying improvement areas to enhance team performance.
- Analyzed performance metrics, identifying solutions to enhance operational success.
- Analyzed daily, weekly, monthly reports to track performance metrics such as revenue, conversion rate, call volume.
- Developed training materials to support ongoing employee development initiatives.
- Implemented processes to streamline communication between departments and clients.
- Developed processes for efficient order processing and customer service operations.
- Fostered a positive team culture to motivate staff and improve collaboration efforts.
- Communicated key information regarding products, promotions and sales incentive contests to foster competitive drive.
- Conducted regular meetings with the inside sales team to review goals and objectives.
Education
Bachelor of Business Administration - Business
University of Memphis
Memphis, TN05-2027
Skills
- Process improvement
- Operational efficiency
- Data analysis
- Employee training
- Sales strategies
- Customer service
- Team collaboration
- Workload prioritization
Accomplishments
- President's Club, FY25
- Top ISS Performer, FY25
- District of the Year, FY25
- Top ISS Performer, FY24
- District of the Year, FY20
- President's Club, FY14
Timeline
Sr. Device Processing Supervisor
MiniMed
07.2025 - Current
Sr. Inside Sales Supervisor
Medtronic
11.2006 - 07.2025
Bachelor of Business Administration - Business
University of Memphis