Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Susanne Landress

Winder,GA

Summary

Diligent sales and customer relations with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management. Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

25
25
years of professional experience

Work History

Assistant Store Manager

Goodwill Store
02.2024 - 07.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Private Caregiver

Self Employed Services
02.2020 - 07.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • I also was trained and certified to give intravenous meds, liq meds, and pill form meds.
  • I took vitals for records, and made sure the patients vitals were not life-threatening.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Promoted client independence through encouragement and assistance in self-care tasks when appropriate.

Personal Care Assistant

Professional Health Services INC
04.2015 - 01.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Small Business Co-Owner

Sensations Picture Modification LLC
06.2012 - 09.2019
  • Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
  • Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
  • Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
  • Hired and supervised training of over 6 employees every quarter.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Administrative Office Assistant

Factory Health And Fitness LLC
02.1999 - 06.2011
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.

Education

High School Diploma -

Adult Higher Education
Tallahassee, FL

Bachelor of Arts - Engineering

DeVry University
Lisle, IL

Bachelor of Arts - Criminal Justice

Piedmont College
Demorest, GA
05.2012

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Team Building and Leadership
  • Store Opening and Closing
  • Attention to Detail
  • Staff Supervision
  • Store operations
  • Stock management
  • Team Management
  • POS Systems
  • Hiring and Training
  • Upselling and Cross Selling
  • Pricing and Markdowns
  • Work Planning and Prioritization
  • Mentoring and Coaching
  • Display Setup
  • Loss Prevention
  • Sales expertise
  • Sales Techniques
  • Strategic Planning
  • Relationship building and management
  • Stock Rotations
  • Flexible Schedule
  • Business Development
  • Incident Reports
  • Assignment Delegation
  • Database Management
  • Operations Oversight
  • Marketing and Promotions
  • Performance Evaluations
  • Regulatory Compliance
  • Systems and software expertise
  • Motivational Techniques
  • Vendor Management
  • Process Improvements
  • Quickbooks
  • Program Administration
  • CS6, PhotoShop (New/OLD) expertise
  • Budgeting and cost control
  • Goal Setting
  • Payroll Administration and Timekeeping
  • Recruitment

Accomplishments

    Sales award 2011 for highest sales that year with Factory Health & Fitness LLC

Additional Information

References- Can give any references needed (Please feel free to ask).

Timeline

Assistant Store Manager

Goodwill Store
02.2024 - 07.2024

Private Caregiver

Self Employed Services
02.2020 - 07.2023

Personal Care Assistant

Professional Health Services INC
04.2015 - 01.2020

Small Business Co-Owner

Sensations Picture Modification LLC
06.2012 - 09.2019

Administrative Office Assistant

Factory Health And Fitness LLC
02.1999 - 06.2011

High School Diploma -

Adult Higher Education

Bachelor of Arts - Engineering

DeVry University

Bachelor of Arts - Criminal Justice

Piedmont College

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Susanne Landress