Susanne Scott
Clearfield,UT
Summary
Productive Associate experienced in delivering high-quality results through effective communication and problem-solving. Increased customer satisfaction and repeat business by engaging diverse audiences with compelling presentations. Motivated to embrace new challenges while mastering skills independently.
Overview
27
27
years of professional experience
Work History
Maverik Adventures Guide
Maverik Adventure's First Stop
Clearfield, UT
03.2022 - Current
- Greeted customers and engaged in conversation to enhance adventure experience beyond expectations.
- Prepared menu items, ensured quality and freshness, and offered diverse options to meet all preferences.
- Maintained cleanliness and organization in workspace to support efficient operations.
Front Desk Agent
Comcast, Xfinity
Layton, Utah
04.2001 - 09.2008
- Managed front desk operations and ensured smooth customer experience.
- Greeted and assisted customers with inquiries and service requests.
- Resolved customer complaints promptly and courteously.
- Coordinated with various departments to resolve customer issues efficiently.
- Handled payment processing and reconciled cash drawers daily.
- Maintained accurate records of customer interactions and transactions.
- Provided information about services, promotions, and company policies to clients.
- Provided information and educated customers of the value of services.
- Facilitated seamless installation for customers by coordinating services and ensuring proper setup.
Inbound Call Center Representative
AT&T Universal Card Services
Salt Lake City, Utah
08.1999 - 03.2001
- Managed inbound customer inquiries regarding account services and billing issues.
- Resolved customer complaints by providing accurate information and timely solutions.
- Assisted customers with card activation and online account setup processes.
- Educated customers on available promotions and rewards programs for optimal use.
Education
Weber State University
Ogden, UT08-2026
Southpark Academy
Draper, UtSkills
- Customer service
- Problem resolution
- Sales support
- Sales
- Time management
- Communication skills
- Advanced communication
- Exceptional communication
- Team building
- Humor and wit
Timeline
Maverik Adventures Guide
Maverik Adventure's First Stop
03.2022 - Current
Front Desk Agent
Comcast, Xfinity
04.2001 - 09.2008
Inbound Call Center Representative
AT&T Universal Card Services
08.1999 - 03.2001
Weber State University
Southpark Academy