Susanne Spring
Wichita,KS
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lease Administrator
ImageQUEST
Wichita , KS
08.2017 - Current
- Assist Sales Rep to obtain credit approvals, lease documents to be signed, get payoffs and collect documents needed to fund.
- Resolve conflicts between customers and current leasing companies.
- When equipment is delivered; collect final paperwork needed, create a funding packet and send to the leasing company.
- Follow through after funding to make sure customer needs are met.
LNP Manager
Callcap
Wichita , KS
01.2009 - 08.2017
- Served as a liaison between the sales department to obtain documents and information from our clients to complete porting their phone numbers.
- Reviewed bills and disputed any discrepancies until they were resolved. Negotiated pricing with our contractors.
- Scheduled and trained clients on our website on to utilize and use for their company needs.
Residential Closer
First American Title Insurance Co
Derby , KS
08.2002 - 01.2009
- Serve as main point of contact for all parties to the transaction.
- Order title, payoffs, estoppels, lien searches and any other items necessary to clear title.
- Prepare and balance Closing Disclosures/HUD Settlement Statements.
- Prepare Deeds and other necessary documents relative to the transaction.
- Obtain signatures for closing transactions, explain all documents, witness execution, notarize and facilitate as applicable.
- Review and approve disbursement checks and wire transfers. Review final disbursement summary and ledger upon completion of funding.
Mortgage Loan Officer
American Financial Mortgage
Wichita , KS
12.2000 - 08.2002
- Input customer loan applications.
- Assessed customer’s mortgage loan requirement(s) and then counsel the customer by recommending the best loan program meeting the requirement(s).
- Proactively identified solutions for customers experiencing credit issues.
- Gathered and analyzed all applicant’s required documentation, including but not limited to: credit bureaus, employers, financial institution assets, liabilities, income documentation and any other miscellaneous documentation required.
- Coordinated with customer and residential mortgage lending department as needed to expeditiously complete the loan transaction.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
Education
Business Administration
Johnson County Community College
Overland Park, KS05.1993
Skills
- Communicator, both written and verbal
- Real Estate knowledge
- Strong work ethic and can-do attitude
- Proficiency with Outlook and Adobe products
- Attention to Detail
- Application Review
- Complex Problem Solver
- Analytical and Critical Thinking
- Multitasking and Prioritization
- File Organization
- Loan Processing Coordination
Certification
- Kansas Real Estate License - 1999- 2001
- Kansas Title Insurance License - 2006-2009
- Notary of Public
Timeline
Lease Administrator
ImageQUEST
08.2017 - Current
LNP Manager
Callcap
01.2009 - 08.2017
Residential Closer
First American Title Insurance Co
08.2002 - 01.2009
Mortgage Loan Officer
American Financial Mortgage
12.2000 - 08.2002
Business Administration
Johnson County Community College