Susanne Strom
FERGUS FALLS,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Retail Assistant Manager
The Gap
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Organized meetings for up to [Number] staff members to discuss upcoming promotions, key strategies and tasks.
Customer Service Manager
Target
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Server
Union Pizza And Brewing Co
05.2019 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Manager
The Market On Union Ave
10.2013 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Photography Assistant
Stromstudio Photography
05.2000 - 07.2016
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Selected and set up appropriate props, backdrops and lighting.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Collaborated with photographer and art director to assist with daily tasks.
- Photographed high-quality images for various print and digital projects.
- Archived photographs on computers and servers.
Education
Certification of Biblical Studies
Alpha Way Bible College
Fergus Falls, MN05.1991
High School Diploma -
Lord Beaverbrook Highschool
Calgary Ab Canada06.1990
Skills
- Artist Assistance
- Process and Procedure Development
- Corrective Actions
- Constructive Feedback
- Retail Effectiveness
- Motivational Leadership
- Strategic Selling
- Staff Development
- Merchandising Operations
- Merchandise Quality Assurance
- Organize Inventory
- Flexible Work Schedule
- Effective Working Relationships
Timeline
Server
Union Pizza And Brewing Co
05.2019 - Current
Manager
The Market On Union Ave
10.2013 - Current
Photography Assistant
Stromstudio Photography
05.2000 - 07.2016
Retail Assistant Manager
The Gap
Customer Service Manager
Target
Certification of Biblical Studies
Alpha Way Bible College
High School Diploma -
Lord Beaverbrook Highschool
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