Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susanne Wilamo

Thiells,NY

Summary

Highly skilled Legal Billing Coordinator with 15 years of experience in law firm billing operations, electronic e-billing, and compliance with client guidelines. Adept at streamlining billing processes, ensuring accuracy. Expertise in utilizing billing platforms such as AS400, LMSV and other e-billing systems. Strong leadership abilities with a proven track record of collaborating with attorneys, finance teams, to resolve billing discrepancies and improve efficiency. Seeking a supervisory role to leverage extensive experience in billing coordination, team management, and process improvement.

Overview

25
25
years of professional experience

Work History

Legal Billing Coordinator

Wilson Elser
05.2009 - Current
  • Prepare, review, and process client invoices in compliance with firm policies and client billing guidelines.
  • Process write-offs, discounts, and rate adjustments as approved by management.
  • Review pre-bills and work closely with attorneys and legal staff to make necessary revisions.
  • Resolve billing discrepancies and address client inquiries regarding invoices
  • Ensure compliance with client-specific billing requirements, including UTBMS codes and alternative fee arrangements.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Utilize electronic billing (e-billing) platforms such as Serengeti, Tymetrix 360, & Collaborati, for invoice submission.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.

Bookkeeper

Allstate Limo
11.2004 - 06.2008
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

General Manager

Big Gym & Urban Total Fitness
01.2000 - 05.2004
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Associate of Science - Business Administration

Rockland Community College
Suffern, NY
06-2025

Skills

  • Proficiency in billing software such as AS400, & LMSV
  • Attention to detail and ability to identify billing errors and discrepancies
  • Excellent communication skills to liaise with attorneys,and finance teams
  • Ability to handle multiple deadlines and prioritize tasks in a fast-paced environment
  • Understanding of legal fee structures, retainer agreements, and billing guidelines
  • Strong knowledge of legal billing procedures, including e-billing systems and LEDES formatting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Legal Billing Coordinator

Wilson Elser
05.2009 - Current

Bookkeeper

Allstate Limo
11.2004 - 06.2008

General Manager

Big Gym & Urban Total Fitness
01.2000 - 05.2004

Associate of Science - Business Administration

Rockland Community College

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Susanne Wilamo