Summary
Overview
Work History
Education
Certification
Languages
HIKING, FLYING, OUTDOOR, CULINARY, FREE DIVING, SKY DIVING
Timeline
Generic

Susanti S Jenson

Palm Desert,CA

Summary

Highly skilled and enthusiastic professional with more than 11] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

RN Clinical Manager/Family Case Manager Supervisor

Happy Home Health
08.2019 - Current

*Assists in recruiting, training, orienting, educating, preparing nursing staff for field visits and documentation.
*Closely supervise intake process, coordinating treatment plan with referral sources, providers, pharmacy, to provide optimum care for our client.
*Developed and implemented clinical guidelines, protocols and procedures to ensure best practices for patient care.
*Collaborated and coordinated with interdisciplinary teams to ensure the delivery of comprehensive patient care.
*Coordinated with other departments and outside agencies to ensure the best possible care for patients.
*Monitored patient care processes and outcomes to identify opportunities for improvement.
*Addressed patient complaints and grievances in an effective and timely manner.

RN Case Manager

Happy Home Health
12.2014 - 07.2019
  • Process referrals, coordinates client's care plan with all disciplines, referral resources and providers' orders
  • Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
  • Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.

RN Field

Happy Home Health
05.2013 - 12.2014
  • Deliver assessment, skilled treatments, educations, teaching to client and client's family member per care plan and MD orders on every home visits.
  • Completes documentation in a timely manner per agency policy and procedures;
  • Identifies physical, emotional and developmental needs of the clients, and communicate any significant findings to providers and office case managers therefore accurate intervention is implemented

RN Supervisor

Park Avenue Healthcare And Wellness Center
05.2013 - 12.2014
  • Creating and implementing nursing policies to foster a positive and organized work environment while planning, prioritizing and assigning health care tasks to clinical support team members.
  • Managing medication schedules and ensuring communication with the medical team to avoid medication errors
  • Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
  • Successfully managed resources within budget constraints while maintaining high-quality care standards for all patients served in the unit.

Education

Associate of Science - Nursing

Rio Hondo College
Whittier
05.2012

Certified - Pre- Nursing

Pasadena City College
Pasadena, CA
02.2010

Professional Designation - International Business Management

UCLA
Westwood, CA
07.1996

Bachelor of Arts - Business Management

Tarumanagara University
Jakarta, Indonesia
05.1995

High School Diploma -

RICCI CATHOLIC HIGH SCHOOL
JAKARTA , INDONESIA
08.1991

Certification

BLS

RN LICENSE

Languages

Indonesian
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
Javanese
Native or Bilingual
Malay
Native or Bilingual
Spanish
Elementary

HIKING, FLYING, OUTDOOR, CULINARY, FREE DIVING, SKY DIVING

LOVE TO EXPLORE THE BEAUTY OF OUR EARTH AND OUTDOOR ACTIVITIES THROUGH LAND, AIR AND WATER 

Timeline

RN Clinical Manager/Family Case Manager Supervisor

Happy Home Health
08.2019 - Current

RN Case Manager

Happy Home Health
12.2014 - 07.2019

RN Field

Happy Home Health
05.2013 - 12.2014

RN Supervisor

Park Avenue Healthcare And Wellness Center
05.2013 - 12.2014

Associate of Science - Nursing

Rio Hondo College

Certified - Pre- Nursing

Pasadena City College

Professional Designation - International Business Management

UCLA

Bachelor of Arts - Business Management

Tarumanagara University

High School Diploma -

RICCI CATHOLIC HIGH SCHOOL
Susanti S Jenson