Suseela Bikkina
San Ramon,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in organizational psychology.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician/Clerk
CVS
07.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Administrative/Records Coordinator
COPE Health Scholars
02.2024 - Current
- Managed the archiving process for records, maintaining an organized system that is easy to navigate when retrieval is necessary.
- Managing scholar status and progress throughout program.
- Facilitated communication between departments regarding recordS, contributing to a more cohesive organizational structure.
Behavior Technician
Behavior Frontiers
11.2023 - Current
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Caregiver
MBK Senior Living, Emerald Valley
07.2023 - Current
- Worked in assisted living and memory care.
- Offered companionship and kindness to residents.
- Maintained clean, safe, and well-organized resident environment.
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Monitored resident vital signs and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help residents move around personal and public spaces.
- Observed health status of residents to report changes and unusual occurrences to appropriate medical personnel.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
COPE Health Scholar
COPE Health Scholars
03.2023 - Current
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Restocked supplies and cleaned equipment between patients.
- Greeted, guided and offered assistance to patients and visitors.
- Performed basic, non-invasive medical assistant duties.
- Used wheelchairs to transport patients around facility and to and from vehicles.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Escorted patients before and after surgical procedures.
- Attended training to validate or refresh basic professional skills.
Sales Associate
Banana Republic
06.2023 - 09.2023
- Acknowledged, interacted and built relationships with customers to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, fitting rooms and back of house to catalyze daily operations.
- Embraced fashion and understood market trends to articulate in customer interactions.
- Advised customer base of new products and seasonal fashions to increase store sales.
- Fostered inclusive environment to make customers feel welcomed.
Volunteer Work
MedShare
05.2019 - 07.2022
- Duties included properly sorting, boxing, and organizing medical supplies for MedShare to be sent to countries in need.
- Helped others with basic tasks, such as throwing away trash and cleaning up.
- Developed relationships with new volunteers, advised them on how to properly box the medical supplies.
- Offered support and assistance to community members.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
Education
Bachelor of Arts - Psychology
University of California - Riverside
06.2025
High School Diploma -
Dougherty Valley High School
06.2022
Skills
- Time Management
- Teamwork and Collaboration
- Organizational Skills
- Problem Solving
- Adaptability and Flexibility
- Behavior Observation
Timeline
Pharmacy Technician/Clerk
CVS
07.2024 - Current
Administrative/Records Coordinator
COPE Health Scholars
02.2024 - Current
Behavior Technician
Behavior Frontiers
11.2023 - Current
Caregiver
MBK Senior Living, Emerald Valley
07.2023 - Current
Sales Associate
Banana Republic
06.2023 - 09.2023
COPE Health Scholar
COPE Health Scholars
03.2023 - Current
Volunteer Work
MedShare
05.2019 - 07.2022
Bachelor of Arts - Psychology
University of California - Riverside
High School Diploma -
Dougherty Valley High School