Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Timeline
Generic

Leannah Gonzalez

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician/Clerk

Rite Aid
04.2015 - 03.2019
  • Operate cash register to process cash or credit sales
  • Prepare prescription labels by typing or operating a computer and printer
  • Accept prescriptions for filling, gathering and processing necessary information
  • Answer telephone inquiries, referring callers to pharmacist when necessary
  • Greet customers and help them locate merchandise
  • Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Intermediate Typist Clerk

Cerritos Community College
06.2011 - 12.2013

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  • Entered data into databases in alphabetic and numerical order.
  • Prepared data by compiling and sorting information.
  • Enhanced document accuracy by efficiently proofreading and editing typed materials.
  • Increased office efficiency through proficient use of word processing software and other relevant tools.
  • Assisted colleagues in improving typing skills, leading to increased productivity within the team.
  • Accepted dictated notes and produced professional documents with outlined information.

Education

Pharmacy Technician License - Pharmacy

Four-D College - Colton
Colton, CA
10.2014

High School Diploma -

ARTESIA HIGH SCHOOL
Lakewood, CA
06.2011

Completed coursework towards Program Counseling -

CERRITOS COMMUNITY COLLEGE
Norwalk, CA
06.2011

Skills

  • Significant Ability to multitask
  • Microsoft Outlook
  • Microsoft Excel
  • Money handling abilities
  • Call Center Operations
  • Effective and great communication skills
  • Professionalism and strong work ethic
  • Customer Service
  • Payment Processing
  • Data Entry

Roles And Responsibilities

  • Operate cash register to process cash or credit sales.
  • Managing incoming calls and customer service inquires.
  • Identifying and assessing customer needs to achieve satisfaction.
  • Greet customers and help them locate merchandise.
  • Process documents according to a predetermined but specialized procedure.
  • Patience.

Timeline

Pharmacy Technician/Clerk

Rite Aid
04.2015 - 03.2019

Intermediate Typist Clerk

Cerritos Community College
06.2011 - 12.2013

Pharmacy Technician License - Pharmacy

Four-D College - Colton

High School Diploma -

ARTESIA HIGH SCHOOL

Completed coursework towards Program Counseling -

CERRITOS COMMUNITY COLLEGE
Leannah Gonzalez