SUSELY ARGUETA
Los Angeles,CA
Summary
Self-motivated professional with strong experience in operations, customer care, and digital support. Skilled in fast-paced environments, resolving issues efficiently, and providing clear, professional communication. Fluent in Spanish and highly organized with a focus on customer and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Expeditor
Envoy / American Airlines Partner
2023.01 - Current
- Resolved delayed and misplaced luggage issues while communicating updates to customers.
- Coordinated with internal teams to streamline operational flow.
- Supervised baggage claim operations to minimize disruptions and enhance service quality.
- Maintained detailed documentation to support compliance and accuracy.
Wholesale Sales Coordinator
Bailey Rose
2025.01 - 2025.08
- Processed and managed wholesale orders for boutiques and retail partners across the U.S.
- Executed targeted SMS and email marketing campaigns to boost engagement.
- Handled invoicing, payments, and account management for existing clients.
- Maintained long-term client relationships through proactive communication.
- Supported showroom events and handled on-site customer assistance.
Airline Operator Associate
Airport Terminal Services
2021.01 - 2023.01
- Provided customer service and operational support across multiple airline departments.
- Distributed critical flight and traffic information to pilots and managers.
- Resolved operational issues with urgency and adherence to airline procedures.
- Offered personalized assistance to customers and colleagues based on individual needs.
Education
Bachelor of Arts - Public Relations
California State University, Northridge
Northridge, CA05.2025
Skills
- Customer communication & conflict resolution
- Supervising baggage claim operations
- Maintaining operational documentation
- Wholesale order processing
- SMS & email marketing support
- Client relationship building
- Event setup & on-site service
- Cross-trained customer service
- Flight information distribution
- Operational issue troubleshooting
- Administrative support
- Microsoft Office Suite
- Scheduling & documentation
- Digital marketing basics
- Airport safety & operations knowledge
- Strong interpersonal communication
- Independent & team collaboration
- Detail-oriented multitasking
Certification
- Dean’s List Student
- HubSpot Marketing
- LinkedIn Certifications
Languages
Spanish
English
Timeline
Wholesale Sales Coordinator
Bailey Rose
2025.01 - 2025.08
Expeditor
Envoy / American Airlines Partner
2023.01 - Current
Airline Operator Associate
Airport Terminal Services
2021.01 - 2023.01
Bachelor of Arts - Public Relations
California State University, Northridge