Susette Soto
Orlando,FL
Summary
Proven in enhancing customer experiences at Universal Studios, adept at maintaining accurate cash operations and leveraging excellent multi-tasking abilities. Trained peers, showcasing reliable teamwork and fluency in Spanish to improve service quality. Achieved high accuracy levels in transactions, demonstrating a commitment to efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Universal Studios
10.2022 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Retail Sales Associate
GUESS Factory
11.2023 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Greeted customers and provided outstanding customer service.
Sales Associate
Old Navy
11.2021 - 09.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Dr. Phillips High School, Orlando FL
05.2023
Skills
Cleaning and sanitizing
Reliable Team Member
Customer Service
Excellent Multi-Tasker
Conversant in Spanish
Cash Drawer Operations
Timeline
Retail Sales Associate
GUESS Factory
11.2023 - 02.2024
Cashier
Universal Studios
10.2022 - Current
Sales Associate
Old Navy
11.2021 - 09.2022
High School Diploma -
Dr. Phillips High School, Orlando FL
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