I have good knowledge
Sushma Reddy
Application Support Analyst
Summary
Application Support Analyst with 6+ years of experience in managing and supporting enterprise-level applications in production environments. Expertise in Unix/Linux administration, Autosys job scheduling, and Shell scripting for automation. Skilled in monitoring, troubleshooting, and resolving incidents in mission-critical applications. Adept at working in ITIL-based environments, performing root cause analysis, and ensuring application stability and high availability. Strong experience in job scheduling (Autosys), log analysis, and batch job automation.
Overview
4
4
Certifications
Work History
Application Support Analyst
Company Name
- Current
- Monitor and support Autosys batch jobs for multiple critical applications, ensuring SLA compliance.
- Manage JIL scripts for job creation, updates, and dependency handling.
- Perform Unix/Linux server administration, including log analysis, process monitoring, and disk space management.
- Troubleshoot job failures by analyzing logs, dependencies, and upstream/downstream systems.
- Automate repetitive tasks using Shell scripting, reducing manual effort by 30%.
- Provide incident resolution and perform root cause analysis for recurring production issues.
- Work closely with development teams for deployments and environment setup.
- Utilize ServiceNow for ticket management and change control processes.
Education
Bachelor's - Computer Science / IT / Engineering
University Name
Skills
- Operating Systems: Unix, Linux (RedHat, Solaris)
- Job Scheduling: Autosys (JIL scripting, job monitoring, dependency handling)
- Scripting: Shell (bash, ksh), Python (basic)
- Databases: SQL (Oracle, MySQL) – for job validation and troubleshooting
- Tools: Splunk, ServiceNow, AppDynamics, Nagios
- ITIL Processes: Incident Management, Problem Management, Change Management
- Monitoring & Performance Tuning: Application logs, System resource usage
- Deployment & Release Support: Application patches, job configuration changes
Certification
ITIL Foundation
Software
Timeline
Application Support Analyst
Company Name
- Current
Bachelor's - Computer Science / IT / Engineering
University Name
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