Sushma Shekhawat
Fort Worth,TX
Summary
15+ years of customer service experience. Dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
7+ years as Data entry Specialist. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Social Media Management
Taste Of Rajwada
2023.09 - Current
- Created engaging content for multiple social media platforms, such as Instagram, and Facebook
- Managed the daily operations of all assigned social media accounts.
- Monitored customer comments on various social media channels and responded in a timely manner
- Developed content for social media campaigns targeting various audiences
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
Case Management Associate Team Lead
Deloitte
2023.07 - 2023.09
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Protected patient data in alignment with HIPAA privacy protocols.
- Delegated daily tasks to team members to optimize group productivity.
- Planned and presented training and mentoring to new team members.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Assisted HR with Verification of I9 and W4 of employee
Data Entry Clerk
AT&T Software
2022.08 - 2023.04
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Contacted customers via phone or email to address data inquiries.
- Verified confidential or private client information in adherence to state and federal laws.
- Completed data entry tasks with accuracy and efficiency.
Data Entry Clerk
Image, Faneuil
2021.02 - 2022.07
- Accurately processing Optical Character Read (OCR) images for violation enforcement, account posting, lane tuning, and business practice reviews achieved by using BOS, to review, verify and accept or reject images as violation deterrent
- Process images through BOS by clicking to accept, editing to update, and rejecting to disposition at 99.9% accuracy rate
- Identify, document, and notify management for repetitive abnormalities
- Perform all job functions in manner that will achieve compliance with established performance measures
- Process images by choosing to accept, edit or reject at 99.75% accuracy rate
- Followed company's strict rules and procedures to maintain data integrity and confidentiality
- Identified, corrected and reported data entry errors.
Market Specialist
Dallas Market Center
2017.08 - 2018.08
- Assist with new registration on online queue as needed
- Process incoming registration mail, email and faxes
- Managed approximately 40plus incoming calls and emails from customers
- Worked Travel Booths or Registration desk during markets
- Processed online hotel bookings
- Assist in maintaining travel and registration web pages on DMC website
- Book and modify hotel reservation in Sabre or hotel links
- Works on various telemarketing projects as assigned
- Assist in reconciling hotel commission spreadsheets
- Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system
- Coordinated with sales team to manage group bookings.
Travel Agent
Virgin America Airline
2016.02 - 2017.08
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Gds and Sabre experience
- Answered incoming phone calls approximately 40plus and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
- Skilled at working independently and collaboratively in a team environment.
- Entered names and send contract to client
Data Entry Clerk
Chase
2017.04 - 2017.06
- Completed data entry tasks and accuracy, ability to meet personal production goals in a high volume work, environment, great attitude and ability to work on a team, etc
- Decipher handwritten application and transcribed information into electronic databases, verified and validated new and previously-input data fields and contributed to refinement of data entry protocols
- Adhered to strict data confidentiality policies to prevent information leakage
- Exceeded quality goals to support team productivity
- Maintained data entry requirements by following data program techniques and procedures
Customer Service Representative
Academy Sports & Outdoors
2010.08 - 2015.11
- Handled customer inquiries and suggestions courteously and professionally
- Answered customer questions, shared product knowledge and researched pricing and availability
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion
- Displayed appropriate signage for products and sales promotions
- Printed labels and tags for for-sale merchandise
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Pharmacy Technician Trainee
CVS Pharmacy
2012.08 - 2013.04
- Answered incoming phone calls approximately 30 calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
Cashier
Fort Worth Zoo
2008.02 - 2010.08
- Admissions, sell parking and admission tickets, help scan tickets at entry bridge, assist with surveying guests, etc
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage
- Delivered high level of customer service using active listening and engagement skills
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Diploma - Pharmacy Technician
Everest College
Arlington, Tx06.2011
High School Diploma -
Paschal High School
Fort Worth, TX05.2008
Skills
- Decision Making and Problem-Solving
- Time Management
- Verbal and Written Communication Skills
- Data Entry Specialist
- Microsoft Office
- Customer Service
- Inbound and outbound calling
- Travel Booking
- Train new hires, Coaching and Mentoring
- Onboarding and Training
Timeline
Social Media Management
Taste Of Rajwada
2023.09 - Current
Case Management Associate Team Lead
Deloitte
2023.07 - 2023.09
Data Entry Clerk
AT&T Software
2022.08 - 2023.04
Data Entry Clerk
Image, Faneuil
2021.02 - 2022.07
Market Specialist
Dallas Market Center
2017.08 - 2018.08
Data Entry Clerk
Chase
2017.04 - 2017.06
Travel Agent
Virgin America Airline
2016.02 - 2017.08
Pharmacy Technician Trainee
CVS Pharmacy
2012.08 - 2013.04
Customer Service Representative
Academy Sports & Outdoors
2010.08 - 2015.11
Cashier
Fort Worth Zoo
2008.02 - 2010.08
Diploma - Pharmacy Technician
Everest College
High School Diploma -
Paschal High School
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