BRYANA AUSTIN
Mobile,USA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Diligent Desired Position with strong background in managing communications and social media strategies. Proven track record in creating engaging content and fostering online communities. Demonstrated expertise in brand messaging and digital marketing.
Overview
11
11
years of professional experience
Work History
Social Media Management
ADJUSTER READY RESOURCE CENTER
01.2022 - Current
- Provided guidance on best practices in public relations, social media management and crisis communications.
- Actively monitored conversations on social media platforms in order to respond quickly to customer inquiries or complaints.
- Analyzed consumer sentiment by tracking and interpreting social media data.
- Boosted website traffic by creating and sharing engaging blog posts and articles related to the industry.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Redesigned company website, increasing average time spent on the site by visitors and driving up conversion rates.
- Provided support for ad hoc tasks related to social media management when required.
- Promoted the blog on social media platforms, such as Twitter and Facebook.
- Developed marketing strategies for each event including online advertising campaigns on social media platforms.
Customer Service Representative Supervisor
JACKSON AGENCIES
01.2022 - Current
- Conducted regular performance reviews with team members to identify areas of improvement in customer service skills.
- Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
- Collaborated with Human Resources on disciplinary action plans when needed due to poor performance or misconduct among staff members.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Delegated work to staff, setting priorities and goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Recruited, interviewed and selected employees to fill vacant roles.
- Researched and prepared reports required by management or governmental agencies.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
Social Media Manager
Zealfit Nutrition
04.2019 - 01.2024
- Delivered precise information regarding product pricing and services.
- Executed regular inventory assessments to ensure accurate stock level tracking.
- Managed inventory levels by restocking shelves as needed.
- Assisted customers in locating desired products. Addressed inquiries and provided product recommendations.
- Designed and implemented visually appealing merchandise displays with signage to enhance customer engagement.
- Cultivated strong customer relationships through personalized engagement.
- Evaluated customer needs to deliver tailored assistance and information on product features.
- Addressed customer inquiries regarding store policies and merchandise, ensuring informed shopping experiences.
- Monitored and updated knowledge of sales, promotions, return policies, and security practices.
- Executed computation of purchases and processed cash or credit payments efficiently.
- Developed and executed comprehensive social media strategies across multiple platforms.
- Analyzed campaign performance data to optimize engagement and reach.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Established brand voice through consistent content development and community management.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Customer Service Representative
ALORICA INC.
01.2015 - 01.2018
- Facilitated escalated calls to resolve customer inquiries effectively. Conducted outbound calls to engage potential clients and promote services. Supported sales team in achieving targets through proactive communication.
- Elevated customer satisfaction by proactively resolving concerns and delivering precise information.
- Facilitated customer navigation of company website and streamlined online order placement.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Optimized call center workflows to enhance operational efficiency and minimize customer wait times.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
Education
HIGH SCHOOL DIPLOMA - undefined
Murphy High School
Mobile, AL05.2016
SOME COLLEGE (NO DEGREE) - PUBLIC SPEAKING AND GENERAL STUDIES
Bishop State Community College
Mobile, ALSkills
- Office Management
- Marketing
- Inbound and outbound calls
- Data entry
- Conflict Resolution
- Tech savvy
- Performance Management
- Database Maintenance
- Information Security
- Account updating
- Social media management
- Teamwork and collaboration
- Content creation
- Digital media
- Problem-solving
- Networking and relationship building
Timeline
Social Media Management
ADJUSTER READY RESOURCE CENTER
01.2022 - Current
Customer Service Representative Supervisor
JACKSON AGENCIES
01.2022 - Current
Social Media Manager
Zealfit Nutrition
04.2019 - 01.2024
Customer Service Representative
ALORICA INC.
01.2015 - 01.2018
HIGH SCHOOL DIPLOMA - undefined
Murphy High School
SOME COLLEGE (NO DEGREE) - PUBLIC SPEAKING AND GENERAL STUDIES
Bishop State Community College