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Sushma Sunkara

Sushma Sunkara

Nashua,NH

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Summary

Salesforce Certified Administrator and Certified Platform App Builder

As a Salesforce administrator, proficient skills encompass data management, user support, and system customization, reflecting a professional aptitude in these areas. Expertise lies in configuring workflows, generating insightful reports, and ensuring a seamless user experience within the Salesforce ecosystem. With a strong grasp of CRM principles and hands-on knowledge of database management, am poised to contribute effectively to optimizing Salesforce functionalities and driving business success.

Skills

  • Salesforce Configuration (Objects, Fields, Page Layouts)
  • Workflow Automation
  • Report and Dashboard Creation
  • User Management and Security Settings
  • Data Validation and Rules
  • Lightning Experience and Classic Interface
  • Data Import and Export (Data Loader, Data Import Wizard), Data Quality Basic Integration Concepts
  • CRM Fundamentals
  • Jira, Agile Methodology, Confluence
  • Microsoft Office
  • SQL

Work History

Salesforce Business Analyst

Clicked workforce training program
03.2023 - Current
  • Demonstrated strong teamwork and leadership skills in Business analyst sprint with Salesforce partners, leading group presentation and task delegation.
  • Conducted insightful stakeholder interviews, capturing critical business details and pain points to inform the creation of personas and user stories for given business cases.
  • Utilize lucid chart, element cloud to construct comprehensive current and state future business process maps, in order to visualize concrete improvement areas for clients.
  • Presented comprehensive gap analysis and findings in a stimulated stakeholder meeting.

Saleforce Administrator

Talent Stacker
Texas
01.2023 - Current
  • Build a student enrollment and training progression org for the clients Salesforce training program, primarily met to used by intake of various programs managers.
  • Modified databases to meet needs and goals to determined during planning process, addressing 63 requirements in 2 weeks to create functional org.
  • Conducted problem solving to implement automation solutions using Salesforce Flows, which improved user experience and increased efficiency by 50%.
  • Customized Salesforce user interface to algin with specific business needs, creating custom page-layout, records types, Compact layouts, banners.
  • Compiled statistical data from a variety of sources for analysis purposes.
  • Created presentations using Microsoft PowerPoint for senior management team members.
  • Used data loader for insert, update and bulk import or export of data from Salesforce S-Objects Used it to read, extract, and load data from comma separation values(CSV) files.

Associate Salesforce Administrator

Mom Relaunch
San Francisco, CA
02.2022 - 01.2023
  • Translated Complex business requirements into Scalable techinical solutions.
  • Collaborated with various internal business resource/units to ensure the Salesforce environment supports internal needs relating to functionality and performance.
  • Assisted with triaging live production support matters and resolving escalated user issues.
  • Provided system administration support of internal and customers-facing Salesforce environment(including customized applications) user permissions,Security settings, Custom Objects, Page layouts, Record types, and Workflows.
  • Created and supported the development of Reports and dashboards that yield business improvements.
  • Completed annual data rollover process for Opportunities, accounts, and Contacts via Dataloder.
  • Maintained current knowledge of Salesforce technology for both current and upcoming Salesforce releases.
  • Detected and resolved data quality issues and discrepancies for integrity and quality control.
  • Assisted with data migration activities such as cleansing of data and mapping of source to target systems.

Education

Trailhead Achievements:

Volunteer For Blaze Your Trail

Overview

2
2
years of professional experience

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Sushma Sunkara