Susie Covert
Honolulu,HI
Summary
Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Care Advocate
Elevance
10.2007 - Current
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Conducted thorough research to provide accurate information and resolve complex issues effectively.
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
- Managed multiple priorities under tight deadlines while remaining calm under pressure and delivering excellent results consistently.
- Used effective time management strategies to handle fluctuating workloads without sacrificing quality or accuracy.
- Navigated multiple computer systems and applications to find information.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Business
Pikes Peak Community College
Colorado Springs, COHuman Services
Tacoma Community College
Tacoma, WAHuman Services
Honolulu Community College
Honolulu, HISkills
- Customer Service
- Data Entry
- Documentation And Reporting
- Teamwork and Collaboration
- Decision-Making
- Written Communication
- Time Management
- Multitasking Abilities
- Product and service knowledge
- Office equipment proficiency
Timeline
Customer Care Advocate
Elevance
10.2007 - Current
Business
Pikes Peak Community College
Human Services
Tacoma Community College
Human Services
Honolulu Community College
Similar Profiles
Nilsa RamirezNilsa Ramirez
Customer Care Representative/Claims Representative at ElevanceCustomer Care Representative/Claims Representative at Elevance
Artensia LeeArtensia Lee
Referral Specialist I at ElevanceReferral Specialist I at Elevance
SAINATH MANDADISAINATH MANDADI
Data Engineer at ElevanceData Engineer at Elevance
MICHELLE BOHANONMICHELLE BOHANON
LTSS Coordinator at ElevanceLTSS Coordinator at Elevance
Kalani WainwrightKalani Wainwright
Lead Wax Specialist / Wax Trainer at European Wax Center KapiolaniLead Wax Specialist / Wax Trainer at European Wax Center Kapiolani