Susie Hurley
Ellicott City,MD
Summary
Detail-oriented project manager skilled in enhancing operational efficiency and participant engagement. Proven track record in technical writing and event coordination, ensuring timely deliverables and high-quality documentation.
Overview
20
20
years of professional experience
Work History
Specialized Administrative Program Support
Celestar
Linthicum Heights, Maryland
03.2025 - Current
- Provide functional management and technical support for the customer to include the development, documentation, and evaluation of education, training and certification projects.
- Provide management, customer service, technical support and marketing assistance for education, training and certification initiatives.
- Support, coordinate, virtual learning and in-person learning sessions, including contributing to planning content and agendas, coordination of logistics, room assignment, technology, tracking registration, and approving enrollments.
- Assist with product development, distribution, and workflow execution to enhance operational efficiency.
- Address and troubleshoot assigned tier 2 helpdesk tickets.
Management Analyst/Technical Editor
LMI
Washington, District of Columbia
05.2023 - 03.2025
- Established collaborative relationships with federal agencies, state, territorial, tribal grant recipients, and key stakeholders to enhance program effectiveness.
- Executed data operations through collection analysis, reporting, and quality assurance to support decision-making.
- Represented federal leadership in meetings to maintain continuity and effective engagement.
- Coordinated virtual and in-person events by planning content and managing logistics to facilitate stakeholder engagement.
Technical Writer
Longview International Technology Solutions
Remote
05.2021 - 04.2023
- Created user documentation along with how-to guides and instructional manuals for various materials.
- Collaborated with subject matter experts to gather essential information for documentation.
- Reviewed and edited technical documents to enhance clarity and ensure coherence.
- Developed and maintained documentation standards and style guides for consistency.
- Researched and organized standard operating procedures aligned with NIST RMF guidelines.
- Managed contract data requirements lists (CDRLs) to ensure compliance with specifications.
Technical Writer
Optiv
Remote
05.2021 - 04.2023
- Collaborated with subject matter experts to gather essential information for documentation development.
- Developed user manuals and technical documentation to improve usability.
- Edited documents for grammar, clarity, content accuracy, and formatting to enhance overall documentation quality.
- Supported project managers by providing status reports and managing task assignments to improve project oversight.
- Prepared and tracked integrated master schedule to facilitate timely milestone achievement.
Configuration Management Analyst
KEYW
Aberdeen, Maryland
03.2019 - 07.2019
- Documented and packaged new software products, ensuring compliance with hardware configuration requirements.
- Coordinated software configuration management requirements, ensuring alignment between customers and subcontractors.
- Scheduled agendas and recorded minutes for software configuration control boards, facilitating effective decision-making.
- Ensured timely distribution of software products to users, meeting all compliance standards.
Technical Writer
KEYW
Aberdeen, Maryland
03.2017 - 03.2019
- Authored, edited, and produced plan of action and milestones documentation for security system authorization to operate.
- Researched subject matter to clarify project requirements.
- Collaborated with subject matter experts to refine processes and procedures.
- Compiled and organized data for monthly reviews, enhancing visibility of contract status.
- Managed submissions of contract deliverable requirements list, streamlining compliance tracking.
- Assisted in preparation and tracking of integrated master schedule.
- Facilitated weekly meetings to discuss progress, ensuring alignment on scheduling updates.
Recruiter
Sotera
Remote
03.2015 - 03.2017
- Conducted full lifecycle recruitment supporting Intelligence Analysis & Operations (IA&O) and additional divisions across the organization.
- Recruited candidates for both continental US and outside continental US opportunities with the following security clearances: Secret, Top Secret, TS/SCI, CI Polygraph, and Full-Scope Polygraph.
- Partnered with all levels of management, including C-Level Executives, providing advice and insight into staffing solutions, including requirements analysis, sourcing strategy, interview process, offer negotiations, and closing.
- Provided effective and time-sensitive staffing support for federal contracts within the IC, DHS, DOD, and DOJ; Assisted in problem resolution.
- Developed and maintained an up-to-date and comprehensive pipeline of candidate resumes, possessing varying levels of experience and skillsets, including IT, Engineering, and Intelligence Services.
- Executed passive sourcing strategies to attract industry top talent.
- Maintained records in electronic files and produced summary reports.
Program Administrator and IRDO Lead
Sotera
Aberdeen, Maryland
06.2012 - 03.2015
- Prepared and transmitted documents, ensuring compliance with protocols for marking, faxing, wrapping, and mailing.
- Coordinated classified meetings held in the SCIF.
- Conducted periodic self-inspections and security incident investigations, documented results, and corrective actions taken.
- Updated tracking spreadsheets with all current field support employees’ travel and labor costs to ensure cost submissions were reconciled and submitted to the Government to meet quarterly metrics.
- Designed, implemented, and evaluated aspects of the contract travel program including negotiating travel costs with travel vendors to ensure we received the lowest price.
- Prepared travel budget estimates as well as assisted employees with making travel arrangements.
- Reviewed and approved expense reports, confirming cost adherence to budget estimates and compliance requirements.
- Tracked labor, travel, and direct costs for field support employees, ensuring accurate cost submissions aligned with FAR (DFARS), JTR (JFTR), and CAS regulations for CONUS and OCONUS TDY and deployments.
Operations Analyst
Sunburst Hospitality
Silver Spring, MD
06.2006 - 06.2012
- Compiled and analyzed data from operating and financial reports, including profit and loss statements.
- Coordinated day-to-day activities, maintaining calendar and scheduling conference calls for national vice president of operations and vice president of sales & marketing.
- Acted as liaison between national vice president and internal/external contacts, ensuring timely notification of quality, confidentiality, and risk issues.
- Delivered administrative support by managing phone communications and scheduling meetings.
- Coordinated logistics for corporate meetings and events across multiple locations for over 100 senior leaders.
Skills
- Program management
- Event coordination
- Technical writing
- Documentation best practices
- Data analysis
- Office suite proficiency
- Analytical thinking
- Attention to detail
- Time management
- Organization
- Problem solving
- Communication skills
- Customer service
Timeline
Specialized Administrative Program Support
Celestar
03.2025 - Current
Management Analyst/Technical Editor
LMI
05.2023 - 03.2025
Technical Writer
Longview International Technology Solutions
05.2021 - 04.2023
Technical Writer
Optiv
05.2021 - 04.2023
Configuration Management Analyst
KEYW
03.2019 - 07.2019
Technical Writer
KEYW
03.2017 - 03.2019
Recruiter
Sotera
03.2015 - 03.2017
Program Administrator and IRDO Lead
Sotera
06.2012 - 03.2015
Operations Analyst
Sunburst Hospitality
06.2006 - 06.2012