Susie Ponto
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
26
26
years of professional experience
Work History
Chief House Manager
Stay At Home Mom
Arapahoe, NC
10.2005 - Current
- To a family of 3 kids (one old enough to spread her wings and 13 and 14years), two dogs
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Organized family daily/weekly schedules
- Took care of the family budget, kids allowances and monthly accounting tasks
- Moved for husband's career advancement and sold homes FSOB twice
- Organized cross country family trips east to west coast: researched and booked flights, handled car rentals, booked hotels and developed custom travel routes
- Effectively multi-task during almost every activity
- Researched and implemented various extracurricular activities for social and mental development of the kids.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Coordinated holiday parties, cocktail parties and small gatherings for household.
Vice President
Graham Elementary PTA
Graham, WA
08.2015 - 06.2016
- Lead membership drive which resulted in a 20% increase in membership and increased parent involvement
- Lead fund raising activities that resulted in 15% increase in funds raised
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
Flight Attendant
Omni Air International Inc.
Boston, MA
01.1999 - 07.2001
- For international airline, responsible for passenger safety and comfort
- Coordinated flight attendant positions and service procedures.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Damage Appraisal Analyst
Com-Search
Warren, RI
08.2001 - 01.2004
- Experienced in auditing and negotiating collision repair estimates for national insurance companies utilizing state-of-the-art collision estimating software.
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
- Documented all findings in concise reports.
Office Receptionist
Pilgrim Title Ins Co, Belliveau & St Sauveur, LLP
Providence, Seekonk, RI, MA
01.1999 - 09.1999
- For title company and law firm
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled and made appointments for attorneys.
- Filed documents with courts on behalf of attorney.
Assistant Manager
Wild Birds Unlimited
Seekonk, MA
10.1995 - 08.1998
- Customer service, management sales, receiving and pricing inventory, merchandising, handled customer concerns
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
Education
Received Airline Career Training Certificate of Achievement. Educated in airport customer service, SABRE -
The Airline Academy
fire control, CPR - undefined
Delta Airline Headquarters Training Center
Diploma issued - undefined
Dighton-Rehoboth Regional High School
Skills
- Word processing, negotiating, Windows, MS Word, MS Works, MS Excel, entry level accounting
- Event Oversight
- Operational Standards
- Scheduling and Coordinating
- Household Chores
- Emergency Situations
- Emotional Support
- Interior Decorating
- Positive Reinforcement Methods
- Compliance Requirements
- Recreational Activities
- Complaint Reviews
- Nursing Assistance
- Child Behavior Modification
- Social Support
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 3 staff members.
Timeline
Vice President
Graham Elementary PTA
08.2015 - 06.2016
Chief House Manager
Stay At Home Mom
10.2005 - Current
Damage Appraisal Analyst
Com-Search
08.2001 - 01.2004
Flight Attendant
Omni Air International Inc.
01.1999 - 07.2001
Office Receptionist
Pilgrim Title Ins Co, Belliveau & St Sauveur, LLP
01.1999 - 09.1999
Assistant Manager
Wild Birds Unlimited
10.1995 - 08.1998
Received Airline Career Training Certificate of Achievement. Educated in airport customer service, SABRE -
The Airline Academy
fire control, CPR - undefined
Delta Airline Headquarters Training Center
Diploma issued - undefined
Dighton-Rehoboth Regional High School