Susie Pope
Deerfield Beach,FL
Summary
I aim to provide my people skills and service to the ones that I come in contact with throughout the course of my employment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Customer Support Security Safety
Global Response
Margate, FL
03.2015 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Cst Svc Rep/Acting Supervisor
CITY OF LAKE WORTH UTILITIES
Lake Worth, Fl
08.2007 - 01.2014
- Assisting customers with new water/electric service, turn off services, assist with payment arrangements, escalating situations, diffusing situations concerning lights and water
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Enhanced company reputation by providing exceptional customer service and support.
Billing/Spec Supv
FLORIDA POWER & LIGHT
West Palm Beach, Fl
02.2001 - 08.2005
- Multi-task, assist customer with new electric services, payment installments, disconnect svc,, current diversion, deposit removals, etc
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
Customer Svc Spec II
PBC TAX COLLECTOR
Delray Beach, Fl
11.1996 - 01.2001
- Assist customers with vehicles, mobile homes registration, title transfers, lien removals, vin ID verifications, etc
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Office Clerk I
PRIDE INTEGRATED SERVICES
Delray Beach, Fl
09.1992 - 11.1996
- Misdemeanor probation dept, scheduling appointments with clients and prospective probation officers, taking monthly payments, entering violations of probation with the Sheriff Dept
- Into the computer, taking urine specimen, etc
- Input data into spreadsheets and databases.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Medical Assistant Course -
Medvance Institute
Atlantis, Fl02.2005
Certificates - Business Writing/Proofreading, Interpersonal Effectiveness
Palm Beach Community College
Lake Worth, Fl12.2000
Cosmetology - Facials, Manicures, Upper Body Massage
North Technical Education Center
Riviera Bch, Fl04.1992
Certified Nurses Assistant - Home Health Aide/Therapeutic Diets
South Technical Education Center
Boynton Bch, Fl06.1984
Business Administration -
S.U.N.Y.
Hempstead, NY05.1976
Business -
Roosevelt Jr Sr High School
Roosevelt, NY06.1973
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Verbal communication
- Problem resolution
- Calm under pressure
- Active listening
- Organizational skills
Timeline
Customer Support Security Safety
Global Response
03.2015 - 06.2017
Cst Svc Rep/Acting Supervisor
CITY OF LAKE WORTH UTILITIES
08.2007 - 01.2014
Billing/Spec Supv
FLORIDA POWER & LIGHT
02.2001 - 08.2005
Customer Svc Spec II
PBC TAX COLLECTOR
11.1996 - 01.2001
Office Clerk I
PRIDE INTEGRATED SERVICES
09.1992 - 11.1996
Certificates - Business Writing/Proofreading, Interpersonal Effectiveness
Palm Beach Community College
Cosmetology - Facials, Manicures, Upper Body Massage
North Technical Education Center
Certified Nurses Assistant - Home Health Aide/Therapeutic Diets
South Technical Education Center
Business Administration -
S.U.N.Y.
Business -
Roosevelt Jr Sr High School
Medical Assistant Course -
Medvance Institute