Susie Sarmiento
Long Beach,CA
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
12
12
years of professional experience
Work History
Afterschool Care
YMCA
Long Beach, ca
08.2024 - Current
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
Customer Service
California Paint And Epoxy
, Ca
06.2022 - 07.2024
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained and managed customer files and databases.
- Met customer call guidelines for service levels, handle time and productivity.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Reduced complaints by proactively addressing concerns related to cleanliness or maintenance needs from staff and visitors alike.
- Provided professional services and support in a dynamic work environment.
School Program Staff Member
LAUSD Beyond The Bell
04.2013 - 08.2016
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Regularly communicated with school administrators to provide updates on classroom progress and discuss any concerns relating to student performance or behavior.
- Enhanced student participation by incorporating interactive activities and group projects into the curriculum.
- Utilized differentiated instruction techniques to meet the diverse learning styles and needs of each student.
- Collaborated with colleagues to develop engaging educational programs, resulting in increased student interest and understanding.
Education
GED -
Phineas Banning Senior High School
Wilmington, CA06.2004
Skills
- Calm Under Pressure
- Work Prioritization
- Policies and Procedures Adherence
- De-Escalation Techniques
- Bilingual
Timeline
Afterschool Care
YMCA
08.2024 - Current
Customer Service
California Paint And Epoxy
06.2022 - 07.2024
School Program Staff Member
LAUSD Beyond The Bell
04.2013 - 08.2016
GED -
Phineas Banning Senior High School
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