Susie Smith
Jackson,MS
Summary
Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Housekeeper
Clinton Healthcare
Jackson, MS
10.2023 - 11.2024
- Swept and damp-mopped private stairways and hallways.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Sorted and counted linens and organized in storage areas.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported any maintenance issues or damage to supervisors immediately.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Cleaned building floors by sweeping, mopping and scrubbing.
Office Assistant
Clinton Healthcare
Jackson , MS
05.2023 - 09.2024
- Assisted in the development and implementation of office policies and procedures.
- Provided administrative support to multiple departments as needed.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Coordinated travel arrangements for office personnel.
- Answered telephones, directed calls, and took messages.
Housekeeping Supervisor
HHS
Jackson, MS
09.2022 - 02.2024
- Responded promptly to maintenance requests from guests,visitors,family,or staff members.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Monitored cleanliness of lobby, and other common areas.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Swept and damp-mopped private stairways and hallways.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Established effective communication between team members in order to foster a positive work environment.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
Armed Security Officer
Gunsight Security
Jackson, MS
01.2021 - 05.2023
- Searched bags manually to identify prohibited items.
- Evaluated credentials of personnel and provided temporary badges to visitors.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Patrolled crowds during events to preserve order and promote security.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Tracked vehicles on premises, including license plate numbers.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Communicated effectively with team members while coordinating efforts during shifts.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
Education
Psychology
Hinds Community College
Raymond, MSSkills
- Deep cleaning
- Restroom detailing
- Ergonomics and safety training
- Cleaning techniques
- Safe cleaning with chemicals
- Commercial and residential cleaning
- Bloodborne pathogens
- Exceptional communicator
- Multitasking and organization
- Physically strong
- Teamwork
- Resident support
- Able to lift [number] lbs
- Stationary surveillance
- Complex Problem-solving
- Surveillance expertise
- Physical fitness
- Incident reporting
Timeline
Housekeeper
Clinton Healthcare
10.2023 - 11.2024
Office Assistant
Clinton Healthcare
05.2023 - 09.2024
Housekeeping Supervisor
HHS
09.2022 - 02.2024
Armed Security Officer
Gunsight Security
01.2021 - 05.2023
Psychology
Hinds Community College