Susie Stephens
Cracker Barrell Old Country Store
Bell Buckle,TN
12
years of professional experience
Dynamic retail professional with over five years of experience in delivering exceptional customer service and fostering teamwork. Expertise in problem-solving and visual merchandising consistently enhances customer satisfaction and operational efficiency. Committed to creating a positive shopping environment through effective collaboration and strategic planning, driving sales and customer loyalty. Passionate about leveraging skills to contribute to a thriving retail team.
Work History
Retail Sales Associate
4 Years 10 Months- Assisted customers with product selection and inquiries in a friendly manner.
- Applied problem-solving and communication skills to assist customers.
- Operated cash register, processed transactions, and handled cash accurately.
- Demonstrated meticulous attention to detail and collaboration to enhance retail organizational processes.
- Assisted in maintaining product displays and inventory levels, ensuring store presentation met corporate standards.
- Delivered exceptional customer service, enhancing guest experiences and fostering repeat visits.
Front Desk Agent
2 Years 1 Month- Delivered welcoming front desk experience to students and visitors.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Inputted guest information into computer system with accuracy and security.
- Handled incoming mail and packages, ensuring timely distribution.
- Assisted guests with check-in and check-out procedures effectively.
- Provided exceptional customer service while adhering to company policies.
Compliance Specialist
5 Years 6 Months- Reviewed loan documents for compliance, ensuring accuracy and minimizing violation risks.
- Conducted compliance audits to verify adherence to federal regulations and identify improvement areas.
- Reviewed and updated compliance policies and procedures to align with best practices.
- Developed training materials on compliance policies to educate staff effectively.
- Assisted in preparing reports for regulatory agencies and stakeholders to ensure transparency.
- Coordinated cross-departmental efforts to ensure adherence to established compliance standards.
- Performed risk assessments to identify non-compliance areas and potential organizational risks.
Education
Associate of Applied Science - Accounting And Finance
Skills
Retail sales and client support
Customer service and problem-solving
Cash register and point of sale operation
Returns
exchanges
and upselling techniques
Sales forecasting and visual merchandising
Display arrangement and store organization
Data entry and attention to detail
Teamwork and collaboration
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Achieved the best results through effectively helping each other through teamwork.
- Monetary Transactions - Handled cash, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Timeline
Retail Sales Associate
Cracker Barrell Old Country Store
08.2021 - CurrentRead More
Front Desk Agent
Tennessee Colleges of Applied Technology
07.2019 - 08.2021Read More
Compliance Specialist
Peoples Home Equity Inc.
01.2014 - 07.2019Read More
Tennessee College of Applied Technology
Associate of Applied Science from Accounting And Finance
Read More