Susie Boykins
Baton Rouge,LA
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training programs and streamlined operations. Skilled in inventory management and cash handling, fostering a positive environment that drives performance and builds strong client relationships.
Overview
14
14
years of professional experience
Work History
Store Manager
Dollar General
08.2016 - 09.2025
- Managed daily operations to maintain smooth store functionality and ensure safety for all.
- Monitored inventory levels, cash flow, and adhered to store opening and closing protocols.
- Addressed customer concerns quickly, fostering strong client relationships.
- Directed employee performance in a fast-paced setting through clear communication and positive reinforcement.
- Supported hiring, onboarding, and development of new staff members.
- Increased customer satisfaction ratings by implementing comprehensive staff training programs.
- Ensured effective merchandise organization and inventory control to facilitate ordering processes.
- Conducted accurate point of sale transactions while performing opening and closing duties.
Medical Assistant
Ochsner Medical Center
New Orleans, LA
02.2014 - 08.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Hostess /Server
Deanies Seafood
New Orleans, LA
06.2011 - 08.2016
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Science -
Eastern Health of Vocation
New Orleans, LA04.2014
High School Diploma -
Renew Accelersted High School
New Orleans, LA03.2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Sales expertise
- Work Planning and Prioritization
- Documentation and reporting
- Relationship building and management
- Operations
- Payroll management
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
Timeline
Store Manager
Dollar General
08.2016 - 09.2025
Medical Assistant
Ochsner Medical Center
02.2014 - 08.2016
Hostess /Server
Deanies Seafood
06.2011 - 08.2016
Associate of Science -
Eastern Health of Vocation
High School Diploma -
Renew Accelersted High School