Susmita Das
Bronx,NY
Summary
Highly skilled in both verbal and written communication, with a strong ability to convey information clearly and effectively across diverse audiences. Proficient in collaborating with team members, clients, and stakeholders to ensure smooth operations and problem-solving. Adept at using various computer software and tools, with a focus on improving productivity and efficiency. Constantly working to enhance technical proficiency in software, data management, and troubleshooting, ensuring a strong foundation for adapting to new technologies and platforms.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
04.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with extensive experience in data analysis, creating presentations, and managing schedules on the site
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Shift Manager
Popeyes Louisiana Chicken
09.2021 - 03.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
RHCSA/LPIC-1 Certificate Course -
Bomboli Tech/ Redhat
06-2025
High School Diploma -
East Bronx Academy For The Future
1716 Southern Blvd06-2021
Skills
- Verbal Communication
- Written Communication
- Active Listening
- Conflict resolution
- Team collaboration
- Microsoft office suite
- Data Entry and management
Languages
Bengali
Full Professional
Hindi
Full Professional
English
Full Professional
Interests
A highly motivated individual with a passion for fitness, technology, and community engagement My interests in Pilates, innovation, and culinary arts have fostered creativity and problem-solving skills that I bring to my professional life I am committed to making a positive impact in my community and continuously exploring new ways to grow both personally and professionally
Timeline
Security Officer
Allied Universal Security Services
04.2022 - Current
Shift Manager
Popeyes Louisiana Chicken
09.2021 - 03.2022
RHCSA/LPIC-1 Certificate Course -
Bomboli Tech/ Redhat
High School Diploma -
East Bronx Academy For The Future
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