Sussette Regis
Antioch,CA
Summary
Proven professional with extensive experience in customer service and problem-solving, notably at Amazon. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional organization and effective communication. Achieved significant improvements in efficiency and customer engagement.
Overview
29
29
years of professional experience
Work History
Retail Store Associate
Amazon
3111 Mowry Ave. Fremont, CA 94538
11.2022 - Current
- Maintained a clean, safe, and organized workspace.
- Assist customers with questions they may have regarding their orders or packages.
- Work through problem-solving scenarios for customers.
- Use technologies like smartphones and handheld devices to sort, scan and prepare orders
- Receive, pick and stow customer orders, process returns, and prepare for delivery.
- Receive truck deliveries
- Manage responsibilities for Locker+location, including opening and closing site.
Election Worker
Santa Clara County Registrar of Voters
890 Church Street. Mountain View, CA 94041
09.2024 - 11.2024
- Verified voter identification documents, maintaining integrity within the electoral process.
- Safeguarded sensitive voter information, maintaining confidentiality throughout the election process.
- Enhanced voter experience by efficiently managing registration processes and providing clear instructions.
- Collaborated with fellow election workers to maintain a professional and secure environment during elections.
- Processed and scanned files into electronic databases.
- Facilitated provisional balloting for eligible voters who encountered registration issues or discrepancies.
- Conducted thorough equipment testing prior to Election Day, confirming proper functionality of electronic voting machines.
- Set up and dismantled polling locations promptly, minimizing disruption to host sites such as schools or community centers.
- Managed inventory of essential supplies at the polling location, ensuring necessary materials were available throughout the day.
Cashier
WinCo Foods
6700 Lonetree Way. Brentwood, CA 94513
01.2022 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Delivery Driver Helper
UPS
1970 Olivera Road. Concord, CA 94520
11.2021 - 01.2022
- Provided excellent customer service during deliveries, addressing concerns or answering questions as needed.
- Assisted driver with product or package deliveries to residential and commercial locations.
Community Service Officer
City of Concord
1950 Parkside Drive. Concord, CA 94520
06.1999 - 11.2021
- Provided exceptional customer service to citizens in need, addressing their concerns with empathy and professionalism.
- Provided liaison between the Concord Police Department and local, State and Federal law enforcement agencies.
- Documented and submitted accurate incident reports from citizen either in person or over the phone.
- Processed, tracked and retrieved documents that included, but not limited to subpoenas, citations, warrants and criminal histories
- Trained and oriented new employees.
- Developed and implemented comprehensive training program for new Community Service Officers, enhancing team effectiveness.
- Received and maintained security of property seized as evidence.
- Utilized different computer systems to access, input and retrieve information when requested.
- Ordered and maintained inventory and issued equipment and uniforms.
- Maintained department vehicles, building and equipment
Loss Prevention Officer/Supervisor
Burlington Coat Factory
4105 Century Blvd. Pittsburg, CA 94565
06.1995 - 08.1998
- Completed incident reports and activity logs for accurate, current records.
- Assisted with the development of emergency response plans, ensuring staff were adequately prepared for various situations involving theft or violence.
- Trained all new loss prevention personnel.
- Conducted daily store walk-throughs to identify potential security risks.
- Liaised with law enforcement and security personnel in issue investigation.
- Minimized safety hazards, conducting regular premises inspections and coordinating necessary maintenance.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Education
Bachelor of Science - Criminal Justice
California State University, East Bay
Hayward, CA05-2024
Associate of Science - Administrative Justice
Ohlone College
Fremont, CA05-1995
Skills
- Customer service
- Effective communication
- Positive customer engagement
- Problem-solving abilities
- Critical Thinking
- Organization
- Multitasking Abilities
- Reliability
Accomplishments
- Supervised team of 4-5 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Election Worker
Santa Clara County Registrar of Voters
09.2024 - 11.2024
Retail Store Associate
Amazon
11.2022 - Current
Cashier
WinCo Foods
01.2022 - 07.2022
Delivery Driver Helper
UPS
11.2021 - 01.2022
Community Service Officer
City of Concord
06.1999 - 11.2021
Loss Prevention Officer/Supervisor
Burlington Coat Factory
06.1995 - 08.1998
Bachelor of Science - Criminal Justice
California State University, East Bay
Associate of Science - Administrative Justice
Ohlone College