Suthittaya Burlingham
Fishersville,VA
Summary
Proven achiever with a strong background in customer service and inventory control, honed at Kohl's. Excelled in enhancing customer satisfaction and loyalty through exceptional service and relationship building. Skilled in POS system operation and cash handling, adept at multitasking and problem-solving. Demonstrated ability to improve store efficiency and team collaboration, contributing to a positive shopping environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sale Associate
Kohl's
Waynesboro, VA
10.2017 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Monitored and fulfilled online orders with in store merchandise in timely manner.
- Communicated the completion of orders to system and to the customers, packed orders according to packaging requirements and completed all ship from store and buy online pickup in store orders.
Education
B.Sc. (Logistics And Supply Chain Management) - Maritime Industrial Management
Burapha University
Chonburi, Thailand03.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Relationship Building
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Money Handling
- Stocking and Receiving
- POS System Operation
- Payment Processing
- Merchandising understanding
- Inventory Tracking
- Inventory Control
- Honest and Dependable
- Customer Assistance
- Organization
- Inventory and Stocking
- Basic Mathematics
Certification
Food manager
Languages
Thai
Native or Bilingual
English
Native or Bilingual
Timeline
Sale Associate
Kohl's
10.2017 - 10.2021
B.Sc. (Logistics And Supply Chain Management) - Maritime Industrial Management
Burapha University