SuTroija Crowder
West Columbia,SC
Summary
Personable Sales expert with 5 years years in cashier , retail sales and customer service. Skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assist with any need. Advanced knowledge of food and clothing products. Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling food and clothing also able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role with any company and make lasting positive impact on business operations. Upbeat, customer-focused Sales Associate with my 3 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
10
10
years of professional experience
Work History
Key Holder
Shoe Show
West Columbia, SC
10.2021 - Current
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
- Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Compiled weekly monetary reports and records for store managers.
- Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
- Set up visually appealing promotional displays.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Assisted customers with locating and securing desired products.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Evaluated transactions for suspected fraud.
Assistant Manager
Citi Trends
West Columbia, SC
12.2020 - 07.2026
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Trained team of 4 not including myself to deliver outstanding customer service, boosting customer satisfaction ratings.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Supervised cashiers and sales associates during busy store shifts.
- Trained team members on customer service and sales floor standards.
- Monitored merchandise presentation and maintained organized store displays.
- Handled register operations and resolved customer concerns.
- Enforced company policies and coached associates on workplace expectations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
Warehouse Worker
Nephron Pharmaceuticals Corporationn
West Columbia, South Carolina
03.2025 - 05.2025
- Packed shipments for distribution with careful labeling and handling.
- Maintained clean work areas to support Nephron Pharmaceuticals compliance standards.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Performed cycle counts to maintain accurate inventory records.
- Packed boxes and stock using organizational guidelines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Inspected inventory for damage, shortages, and expiration concerns.
- Stored materials in correct locations within controlled warehouse areas.
Bond Warehouse Sorting Agent
Allen Harim
Delaware City, DE
07.2021 - 08.2021
- Pulled merchandise to fulfill orders to specification.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Reported damaged products or safety hazards to immediate supervisor.
- Prepared inventory for shipment by attaching tags and labels.
- Followed customer instructions about placement of items and special considerations for handling.
- Secured items in truck by strapping over protective padding.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Retail Sales Associate
City Trends
Columbia, SC
05.2020 - 02.2021
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answered questions and offered advice.
- Read weekly sales inserts and monitored price changes.
- Processed customer payments quickly and returned exact change and receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Welcomed customers, offering assistance to help find necessary store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed payments and maintained accurate drawers to meet financial targets.
- Promoted brand through event marketing, demonstrations and sales.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Fostered customer retention by assessing and meeting product needs.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Helped customers by answering questions and locating merchandise.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Managed cash register operations using POS system, including processing sales and returns.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Completed all assigned training to stay updated on important policies and procedures.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Cashier
Taco Bell
West Columbia, SC
06.2019 - 10.2019
- Processed credit card payments and gave counter slips to customers for signatures.
- Restocked workstation with supplies and communicated out of stock items to management.
- Informed customers of final bill tab and processed form of payment.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Took orders, prepared foods and processed payments in full-service Taco Bells establishment.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Accurately made change for cash transactions.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Monitored and counted food stock and supplies to reorder on time.
- Reviewed contents on food trays to check receiving complete order.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Mastered point-of-service (POS) computer system for automated order taking.
- Verified orders and bagged items for easy transport.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Served drinks and prepared specialty beverages.
- Kept work areas, utensils and pans cleaned and sanitized.
- Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
- Resolved customer concerns and relayed relevant information to supervisor.
- Complied with company service standards, including inventory and cash control procedures.
- Received food orders from patients and families and explained offerings.
Cashier
River Bank Zoo
Columbia, SC
08.2016 - 05.2018
- Informed customers of final bill tab and processed form of payment.
- Processed credit card payments and gave counter slips to customers for signatures.
- Restocked workstation with supplies and communicated out of stock items to management.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Processed customer payments quickly and returned exact change and receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education
High School Diploma -
Airport High School
West Columbia, SC05.2020
Skills
- Retail merchandising expertise
- Customer assistance
- Documentation and recordkeeping
- Independent judgement
- Retail sales
- Teamwork
- Cash register operation
- Money handling
- POS system operation
- Sales expertise
- Accurate money handling
- Team building
- Customer service
- Problem resolution
- Supervision
- Orientating and training
- Training and Development
- Time Management
- Retail Space Planning
- Marketing tactics
Timeline
Warehouse Worker
Nephron Pharmaceuticals Corporationn
03.2025 - 05.2025
Key Holder
Shoe Show
10.2021 - Current
Bond Warehouse Sorting Agent
Allen Harim
07.2021 - 08.2021
Assistant Manager
Citi Trends
12.2020 - 07.2026
Retail Sales Associate
City Trends
05.2020 - 02.2021
Cashier
Taco Bell
06.2019 - 10.2019
Cashier
River Bank Zoo
08.2016 - 05.2018
High School Diploma -
Airport High School