Summary
Overview
Work History
Education
Skills
Certification
Activities
Timeline
CustomerServiceRepresentative
Suttiya Wanadee

Suttiya Wanadee

New hope,PA

Summary

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
01.2025 - Current
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Caregiver

Stellar Home Care
09.2024 - 01.2025
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

General Manager

Tree and Lawn Care Inc.
01.2020 - 09.2024
  • Effective networking skills to deal with customers
  • Identifying target markets and how best to reach new targets
  • Developed new marketing strategies to capture market channels with new clients
  • Preparing task/status follow-up/update reports to the owner
  • Correspond daily with customers and sales force via phone and email

Administrative (Volunteer)

Affinity hospice
03.2024 - 08.2024
  • Organize all paperwork
  • Maintaining files
  • Other duties as required in the office
  • Provides administrative support to ensure efficient office operation

Consult

Toyo-Thai Corporation Public Company
01.2006 - 01.2008
  • Knowledge and experience in banking to open L / C, BG, Shipping
  • Inform customers of shipment details
  • Follow up customer payment
  • Apply for a work permit& visa

Education

Associate - business administration

Camden County College
New Jersey
01.2023

ESL -

Kaplan ESL School
Philadelphia
01.2020

Skills

  • Mac
  • Photoshop
  • Google Drive
  • Excel
  • MS Word
  • Power Point
  • Medication preparation
  • Customer service
  • Team collaboration
  • Communication skills
  • Problem solving
  • Drug classification

Certification

  • Pharmacy technician, 2025
  • Tax Preparer, Jackson Hewitt, 2023
  • The Professional Supervisor, Community College of Philadelphia, 2018

Activities

I feel honored and privileged to have my picture to represent graduate commencement in 2023 on Campus.

Timeline

Pharmacy Technician

CVS Pharmacy
01.2025 - Current

Caregiver

Stellar Home Care
09.2024 - 01.2025

Administrative (Volunteer)

Affinity hospice
03.2024 - 08.2024

General Manager

Tree and Lawn Care Inc.
01.2020 - 09.2024

Consult

Toyo-Thai Corporation Public Company
01.2006 - 01.2008

Associate - business administration

Camden County College

ESL -

Kaplan ESL School
Suttiya Wanadee